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    TE

    Teleperformance

    Customer Service

    Fraud & Risk Analyst - English- Kuala Lumpur

    UNAVAILABLE, MalaysiaOn-SiteFull-time3+ yrs experiencePosted 1mo ago
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    Job description

    Overview

    We're looking for a Fraud Risk Analyst to work onsite within our Digital Bank. We're a small, but growing venture, with new and exciting problems to solve.

    Qualifications

    • University Degree or equivalent preferred.
    • A minimum of 3 years in practical fraud risk management.
    • Experience and familiarity with fraud surveillance and monitoring systems are advantageous.
    • Experience in law enforcement and investigation processes would be an added advantage.
    • Have good working knowledge of cyber frauds and social engineering modus operandi.
    • Have knowledge of the financial services industry, specifically in banking

    Responsibilities

    • Manage responses to fraud incidents escalated to FRM
    • Investigations, booking of fraud losses and reporting in a timely manner
    • Doing root cause analysis and suggest improvements in controls and processes
    • Ensure a good and effective market intelligence network by maintaining a working relationship with industry members to keep abreast of fraud management developments, threats and trends. Pro-actively propose additional or new mitigating measures to manage emerging fraud risks, based on changing fraud trends and landscape.
    • Recommend and assist in development of infrastructural support for FRM functions.
    • Support the fraud risk awareness by providing staff training, guidance and advisories to Business and Support Units on fraud incidences.

    Job details are sourced from the employer's original posting.

    Open job posting
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    About the company

    Teleperformance

    Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies.

    View all Teleperformance jobstp.com
    Industry
    Customer Service
    Open roles
    2022

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