What you’ll do
Handle customer inquiries in English and Spanish
Provide accurate information and solutions
Ensure customer satisfaction and build positive relationships
Follow company guidelines and processes
What we’re looking for
Advanced English level
Strong communication and problem-solving skills
Basic computer skills
Availability to work on-site in Puebla
Skills:
Communication
- Strong verbal and written communication in English and Spanish
- Active listening
- Clear and effective explanation skills
- Professional and friendly tone
Customer Service
- Customer-focused mindset
- Complaint handling and conflict resolution
- Empathy and patience
- Commitment to customer satisfaction
Problem-Solving
- Critical thinking
- Ability to make quick decisions
- Ability to work under pressure
Technical / Digital
- Basic computer skills
- Experience with CRM systems (preferred)
- Multitasking (handling calls, chats, and systems simultaneously)
Organization
- Time management
- Attention to detail
- Ability to meet KPIs and performance metrics
Soft Skills
- Teamwork
- Adaptability
- Proactivity
- Responsibility
Responsibilities
Assist customers via phone, chat, and email; resolve issues, provide accurate information, meet KPIs, and ensure a high-quality customer experience.
Qualifications
Qualifications
- High school diploma or equivalent (required)
- Advanced English proficiency (B2+ or higher)
- Basic computer skills (MS Office, internet navigation)
- Strong communication skills in English and Spanish
- Availability to work on-site in Puebla
- Flexibility to work different schedules (including weekends if needed)
