Every 10 minutes, 18 million conversations happen between businesses and consumers around the world.
For decades, the consumer side of those conversations sucked: long queues, robotic menus, repeated explanations, and advice that is often unhelpful. Most people today still cannot simply say what their problem is in natural language when communicating with businesses.
AI changes that. For the first time, companies can have natural conversations with customers at massive scale. Every B2C company - from energy providers to telcos to insurers - will use AI agents to talk to their customers. The number of conversations businesses will handle is going to explode in the coming years.
At telli, we are solving the challenges that come with that shift. Today, leading B2C companies like Sky are already using telli to deploy thousands of voice agents to provide their customers with a new experience. But building a first voice agent is easy, getting it to drive real outcomes for customers and businesses is the hard part. telli helps companies build, deploy, and improve consumer-facing AI voice agents at scale. This will become one of the most important software categories of the next decade, and we intend to win it.
We are a small, AI-pilled team that likes to solve hard problems. Be it engineering, product, or GTM - we build, experiment, and move fast, while heavily leveraging the capabilities of AI models. All of us like to challenge ourselves and take real ownership over what we do, all while still staying humble and keeping a low-ego culture.
Check out our principles to see how we work.
This is a role for people with great taste in designing software & AI systems. You will own design across the company and find novel UX patterns to solve problems that haven’t existed in software products before. We are pushing the limits of LLMs and looking for someone to build the future with us.
Things that you might work on:
designing UX patterns that work both for web applications and within chat (ChatGPT, Claude, Codex, etc.)
agentic loops that let customers analyze and improve their voice agents
define and implement design language of our product & brand
we believe that the role of a product designer and engineer are merging. We are looking for someone who wants to shape that shift with us. If you are designer who has never written production code, that is ok - as long as you are willing to experiment and learn.
Aesthetic taste - can you craft visually appealing products
Functional - you can craft products that solve real problems
Unassuming - you don’t work on assumptions but build a mental model from real customer insights & conversations
High Ownership - Nobody has to tell you what to do, you just do things
First Principles Thinking - You don’t take what people say at face value. You make sure you understand the underlying problem
AI-pilled - You are heavily leveraging AI in your work
Strive in ambiguity - You are able to jump into novel ambiguous problem, understand the reason and solve it
Builder - You love to create things. Bonus if you also create things in code
The most important signal for us is your portfolio and the things you have built. We don’t care too much about years of experience or what companies you worked at. More the things you created.
you prefer a remote-first environment
you want to be told exactly what to do
you mostly care about the tech, not business outcomes
you want to work 9-5
very competitive pay + equity package
access to any (AI) tools
free dinners if you stay late
urban sports
relocation support if you don’t live in Berlin
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Telli is a company that leverages AI to enable natural conversations between businesses and consumers at scale. They aim to improve the customer service experience by allowing customers to express their problems in natural language.