Overview
Service Greeter Representative greets visitors in a friendly, interested, and helpful manner. This person directs visitors to one of our available Service Advisors so they can assist them with their vehicle service needs. In addition this person is a liaison between the Service, Sales and Parts department. In addition, he or she performs clerical and administrative duties for the Service department.The ideal candidate has some previous experience in a similar position (customer service, call center, etc.), and a working knowledge of automotive sales/service. He or she must have a pleasant and courteous personality, strong administrative and organizational skills, strong phone and computer skills, and excellent communication and interpersonal skills.
In addition to competitive pay, we offer our employees: Health, Dental, Vision, Life, 401K, Health & Wellness Program, community involvement and company paid vacation and holidays.
Responsibilities
- Meet and greet service customers promptly in a professional and courteous manner.
- Assist the Service Advisors and provide administrative assistance as needed.
- Liaison between the service, sales and parts department.
- Manages all required paperwork and records and prepares documentation (forms, reports, etc.) when needed.
- Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
- Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
- Establish personal goals that are consistent with the dealerships standards of productivity, and devise a strategy to meet those goals.
- Attend service meetings and training sessions as required.
- Follow all company policies and procedures.
- Performs other duties as assigned.
Qualifications
- No experience necessary.
- Service or hospitality industry experience a PLUS!
- Automotive experience a PLUS!
- Must be able to work weekends.
- Must be engaging, inquisitive, curious with an over-aggressive/always willing to help attitude.
- Must have the drive, passion and confidence to be successful.
- A desire and ability to work in a performance and process driven environment.
- Excellent customer satisfaction skills.
- Professional appearance and work ethic.
- Self-starter and self-motivator.
- Bilingual a PLUS!
- Confidence in your ability to be successful.
- Great attitude with high-energy.
- Ability to work well in a process driven environment.
- Outstanding communication skills in both verbal and written.
- Valid California driver's license with a good driving record.
