Position
Senior CRM Administrator or IT Director
Department
Information Technology Services
Position Type
Full-time
Location
City Campus (Sangen-jaya station): hybrid-remote flexibility after initial training period available.
Report to
COO / CIO
Work Hours
37.5 hours per week (frequent weekend and holiday hours required, compensatory time given)
Visa Requirement
Temple University, Japan Campus (TUJ) is able to sponsor a visa for this position.
Salary & benefits
Salary commensurate with experience.
Fifteen (15) days paid vacation in the first year, increasing to 24 days after 6 years of employment, plus 5 paid “personal and sick days” each year. In addition, approximately two weeks company-wide break over Christmas/New Year. Japanese social insurance and pension, commuting/telework allowance, a welfare-discount program membership, retirement payment system.
OVERVIEW OF POSITION
This position may be filled at either Senior CRM (Slate) Administrator or the IT Director – Administrative Systems level, depending on the selected candidate’s experience, leadership background, and scope of prior responsibility. Candidates hired at the Senior CRM Administrator will have a clearly defined path to expanded responsibilities and progression to the Director role based on performance and institutional needs.
A little over one year ago, TUJ adopted Slate, a CRM system designed specifically for higher education. Since then, we have rapidly developed and implemented Slate to support student recruitment, admissions, and new student orientation and registration. We are now seeking a senior systems professional who can continue to expand and develop Slate beyond admissions and new student onboarding. This role will work closely with the existing CRM Administrator and lead Slate development initiatives including student success, retention, visa processes, scholarship management, transfer credit evaluation, campus and program change processes, and other institution-wide workflows.
The ideal candidates will have extensive, hands-on experience developing and managing Slate in a university environment, and advanced knowledge of SQL, HTML, and CSS, Javascript as Slate integrates with multiple systems such as Banner and NetSuite. The ability to analyze complex business requirements and translate them into efficient technical solutions is essential.
Management experience is a significant asset that strengthens one’s pathway to future promotion to a director-level position (if hired as the Senior CRM Administrator position).
KEY RESPONSIBILITIES
Phase 1: Slate CRM Optimization & Expansion (Hands-On, Initial Primary Focus)
Phase 2: Administrative Systems Oversight (Evolving Focus from 1-2 years after hire)
IT Project Management
Leadership & People Management
Strategy & Collaboration
QUALIFICATIONS AND EXPERIENCE
PREFERRED QUALIFICATION
KEY COMPETENCIES
APPLICATION PROCESS
Review of applications will begin immediately.
Required application materials to be submitted:
(a) cover letter,
(b) resume or c.v.,
(c) contact information for two references.
Only candidates selected for an interview will be contacted.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
Temple University Japan Campus is the Japan campus of Temple University, a private research university in Philadelphia, Pennsylvania.