We are running a paid study evaluating how customer service teams utilize Salesforce Marketing Cloud in their daily operations. Our goal is to understand real-world campaign execution, audience segmentation, and communication workflows. This research helps map the typical user journey and identify common friction points within the platform.
You will complete an asynchronous screen recording task from your own computer. During the session, you will share your screen and narrate your process as you navigate through a standard Salesforce Marketing Cloud workflow. We will ask you to explain your decision-making, highlight any specific tools you rely on, and describe the outcome of the task. The entire activity is self-paced and requires a clear audio recording of your walkthrough.
We are looking for customer service professionals and support specialists who actively use Salesforce Marketing Cloud. We welcome customer success managers, service desk leads, and marketing support coordinators with hands-on platform experience. You should be comfortable demonstrating your workflows and articulating your process clearly on video.
Record a video walkthrough of a typical Salesforce Marketing Cloud task
Share your screen while navigating the platform interface
Narrate your process by explaining the steps you take and why
Highlight the features or tools you use most frequently during your workflow
Current customer service or support professional
Hands-on experience using Salesforce Marketing Cloud
Comfortable recording your screen and providing clear audio commentary
Access to a reliable computer with a working microphone
$70 per task
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