SUMMARY The Lead OT Field Technician is a senior, hands-on technical leader responsible for overseeing field execution of operational technology (OT) work while coordinating issue tracking, scheduling, and project completion forecasting. This role bridges field operations, engineering, and project management by ensuring open issues are tracked to closure, work is properly scheduled, and progress is accurately reflected in the company’s Jira ticketing system.
The Lead OT Field Technician provides technical leadership to OT Field Technicians while maintaining accountability for execution quality, timelines, and communication.
ESSENTIAL DUTIES
- AND RESPONSIBILITIES (Other duties may be assigned as needed) Lead and perform installation, configuration, testing, commissioning, and troubleshooting of OT hardware, software, and networked systems at company sites.
- Provide day-to-day technical leadership and mentorship to the OT Field Technician team.
- Track all open technical and field issues across active sites and projects.
- Develop, maintain, and execute resolution plans, including scope, dependencies, resources, and timelines.
- Coordinate with engineering, IT, cybersecurity, vendors, and field teams to drive issues to closure.
- Own and maintain the accuracy of the Jira ticketing system for OT field work.
- Create, update, prioritize, and close Jira tickets to reflect real-time field progress.
- Ensure ticket descriptions, acceptance criteria, and resolution notes are complete and accurate.
- Develop and maintain field schedules for OT work, outages, and project milestones.
- Forecast job and project completion dates based on scope, resource availability, and site conditions.
- Adjust schedules and forecasts in response to changing priorities, risks, or technical constraints.
- Coordinate technician assignments and site visits to optimize efficiency and minimize downtime.
- Provide clear status updates, reports, and dashboards to support management visibility.
- Ensure all work complies with company policies, safety requirements, and industry standards.
- Maintain accurate technical documentation for installations, maintenance, and system changes.
- Capture lessons learned and recommend process, tooling, or design improvements.
- Contribute to continuous improvement efforts by documenting lessons learned, developing standards, and proposing enhancements to OT infrastructure.
- Adhere to all Terra-Gen safety policies, procedures, and standards while actively contributing to the continuous improvement of the Terra-Gen safety culture.
- Promote a strong safety-first mindset by identifying hazards, following established safe work practices, and supporting operational excellence across all activities.
- Take immediate and appropriate corrective action in response to emergency situations to minimize safety risks, equipment damage, and operational downtime Travel up to 25% or more, as required.
