Research and resolve Production issues including making code changes and working with application and hardware vendor technical support when needed. May consult with users and participate in application testing. Provide maintenance support for the application suite.
Responsibilities
With assistance from senior staff or management, resolve routine production issuesEscalation point for Help DeskOpen and/or close work orders as needed.With assistance from senior staff or management, document procedures for resolving issuesWith assistance from senior staff or management, monitor and/or run key off-hours processesMaintain system security (user accounts, responsibilities, passwords, etc.)Have a high level of computer security awareness.With assistance from senior staff or management, document the Production processing scheduleWith assistance from senior staff or management, monitor and troubleshoot Oracle WorkflowWith assistance from senior staff or management, perform testing as neededPerform routine application maintenance as taskedWith assistance from senior staff or management, perform routine portal administration tasksMaintains a moderate and increasing level of proficiency in software and other technologies supported by the IT DepartmentFollow safety rules, guidelines and standards for all projects. Participate in pre-task planning. Report any safety issues or concerns to management.Be responsible for maintaining quality standards on all projects.May perform other duties as assigned.Qualifications
High school diploma or equivalent.Minimum 4 years’ related experience.Associate’s or Bachelor’s degree in Computer Science or related field preferred.A valid driver’s license with acceptable violation history may be required.Possess skills in three or more of the following:Microsoft ASP.NETMicrosoft SharePointMicrosoft T-SQLMicrosoft Visual Studio and Team Foundation ServerMicrosoft Windows FormsMicrosoft VB.NETOracle Developer Suite (Forms and Reports)Oracle E-Business SuiteOracle PL/SQLFunctional knowledge of one or more Oracle E-Business Suite modulesValid driver’s license with acceptable violation historyAbout Us
Terracon is a 100 percent employee-owned multidiscipline consulting firm comprised of more than 8,000 curious minds focused on solving engineering and technical challenges from more than 200 locations nationwide. Since 1965, Terracon has evolved into a successful multi-discipline firm specializing in environmental, facilities, geotechnical, and materials services. Terracon’s growth is due to our talented employee-owners exceeding expectations in client service and growing their careers with new and exciting opportunities in the marketplace. Terracon was recognized as the #1 firm in Asbestos and Lead Abatement.
Terracon’s vision of “Together, we are best at people” is demonstrated through our excellent compensation and benefits package. Based on eligibility, role and job status, we offer many programs including medical, dental, vision, life insurance, 401(k) plan, paid time off and holidays, education reimbursement, and various bonus programs.
