Overview
- Preparing all alcoholic or non-alcoholic beverages for guests
- Assessing bar customer needs and preferences and be able to make personalized recommendations
- Stock and maintain bar area to resort and health department standards
- Provide an exceptional and memorable guest experience
- Participate in ongoing training for professional development
Responsibilities
- Serve food courses and alcoholic beverages to guests sitting at the bar
- Set up bar and bar area according to resort standards
- Cut fruit and prepare garnishes as set by resort standards for service
- Consistently keep the bar area organized and clean
- Know all specialty cocktail ingredients and garnishes
- Participate in updated training for the bar and menu items
- Be able to follow pouring procedures appropriately; all drink recipes must utilize a jigger for accurate measurement; no deviation from the recipes are allowed.
- Notify Supervisors immediately of any product shortages or out-of-stock items
- Have a working knowledge of draft beer systems and how to properly change a keg
- Answer questions on menu selections and drinks to servers and guests
- Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
- Record all transactions in MICROS system at time of order accurately
- Check in with guests to ensure satisfaction with each food course and/or beverages
- Maintain cleanliness of work areas, china, glass, etc., throughout the day
- Complete closing duties, including restocking items to set par levels, turning off lights, etc.
- Present physical and accurate check to guests and process payments
- Ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to resort standards
- Anticipate and address guests` service needs
- Speak with others using a clear and professional language
- Develop and maintain positive working relationships with others and support your team to reach common goals
- Ensure adherence to quality expectations and standards
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Thank guests with genuine appreciation
- Perform other reasonable job duties as requested by Supervisors
- Able to assist Supervisors with inventory
- Notify manager or supervisor in a timely manner with suspicious ID cards and/or intoxicated guests
- Proper cash handling of banks
- Timely transfer of checks for guests being moved to a different section
- Adhere to departmental policies and procedures
- Effectively communicate with peers, management, line and front of the house employees
- Practice effective listening: (seek to understand)
- Perform related duties as required
- Be responsible for the cleanliness of the immediate work area as well as the general property
- Subscribe to proper grooming, dress and uniform standards as set forth by Resort policy
- Be courteous to all guests and coworkers
- Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
- Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes at their respective outlet
Additional Duties & Responsibilities:
- Adhere to departmental and resort policies and procedures
- Perform related duties as required or instructed
- Be responsible for the cleanliness of designated work area as well as the general property
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Qualifications
- Energetic, enthusiastic and motivated individual
- Must be able to speak, comprehend, read, and write English
- Must have strong communication skills
- Ability to implement and uphold service standards
- Ability to prioritize and organize work assignments
- Ability to interact with all associates and guests of the resort
- Ability to work well in stressful, high-pressure situations
- Must be able to stand or walk for long periods of time
- Must have knowledge of classic cocktails, wines, spirits and beers
Experience, Education, & Licensure:
- High School Diploma or GED
- Some College experience or Degree Preferred
- Must be TIPS certified or become certified within 30 days of hire
- Must have a current Food Handlers card
- Previous bartending experience in a professional setting is preferred
Compensation
Base Pay Start Rate $16.90/ Hr. + Tips
