Overview
The Food & Beverage Manager is responsible for overseeing assigned Food & Beverage outlets to ensure optimum performance, exceptional guest service and maximum profitability of all functions. S/he will train and motivate staff to exceed goals. The Food & Beverage Manager will assist in maintaining the Forbes Standards. The Food & Beverage Manager shall strive to provide exceptional service to both internal and external guests at all times. The Food & Beverage Manager will be responsible for exemplifying the Terranea Resort Culture as well as promoting Terranea Resort as both the Destination and Employer of Choice!
Responsibilities
- Maintains a commitment to customer service and guest satisfaction
- Leads and supervises the outlets team
- Prepares forecasts and reports and assists in the development of the food & beverage budget
- Ensures physical atmosphere and cleanliness of the restaurant, including inspecting tabletops and side stations
- Takes initiative to develop and execute new promotions, events, etc.
- Conducts monthly staff meetings to include ongoing training and safety classes
- Responsible for daily report input and log book entries
- Works with culinary to develop new food menus responsive of the local market
- Enforces high standards of hygiene and sanitation within the outlets
- Tracks payroll and revenue daily
- Ensures the security of monies, credit and financial transactions
- Establishes par levels for supplies and equipment
- Supervises the performance, attendance, attitudes, appearance and conduct of team
- Manages timely completion of performance appraisals
- Monitors time punches in Timesaver, ensuring accurate payroll for all associates
- Monitors and maintains the outlets’ systems and equipment to ensure their optimum performance
- Develops and implements controls for expense management
- Implements strategies to continually improve revenues
- Assists with the development, training and inspiration of outlets staff for promotion
- Provides prompt follow-up to all guest concerns
- Assists the Director of Food & Beverage with the design and implementation of training programs
- Empowers team to exceed service standards
- Instills a calm, organized approach in all stressful situations
- Works with HR to recruit and hire staff
- Completes all proper new hire and termination paperwork
- Orders all necessary office supplies and ensures proper stocking levels
- Maintains a safe and pleasant work environment
- Ensures cleanliness of outlets’ storage rooms
- Promotes high associate morale
- Recommends discipline and/or termination when appropriate of team members
- Takes a proactive approach to coaching and counseling
- Attends appropriate resort, division and department meetings
- Resolves guest issues promptly and with great care and effectiveness
- Maintains a strong knowledge of hospitality trends, especially food & beverage
- Provides general resort information for guests
- Utilizes labor management tools to schedule and control labor costs
- Offers warm and sincere welcome/farewell for all guests of Terranea Resort including use of guest name & good eye contact with each guest
- Maintains an up to date working knowledge of all resort amenities as well as any special events
- Interacts with resort staff in a professional manner, assisting other departments with necessary information
- Up sells other resort services and amenities to guests
- Always maintains a professional demeanor and attitude
- Communicates all pertinent information to the outlets team
- Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
- Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
- Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
- Maintains a professional appearance. Follows all Terranea Resort dress code standards
- Remains alert, courteous and helpful to the guests and colleagues at all time
- Performs other duties as assigned
Additional Duties & Responsibilities:
- Works as MOD as assigned.
- Assists in other F&B venues as needed.
Qualifications
- Must have valid driver’s license and meet company driving standards
- Must be able to read, write and speak English
- Must have excellent leadership skills
- Must be a positive example for staff
- Must be able to work well under pressure
- Must be able to accurately follow instructions, both verbally and written
- Must be highly detailed orientated
- Must have excellent computer skills
- Must have strong working knowledge of Microsoft Office programs
- Must be able to work in a fast paced environment
- Must have excellent listening skills
- Must possesses excellent communication skills
- Must be professional in appearance and demeanor
- Must always ensure a teamwork environment
- Ability to work a flexible schedule that may include evenings, weekends and holidays
- Must have the ability to deal effectively and interact well with the guests and associates
- Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
- Must have a passion for creating an exceptional experience for all guests
Experience, Education, & Licensure:
- High school diploma or equivalent required
- Two or four year degree in field of choice preferred
- At least three years supervisory food and beverage experience required
- Prior Four or Five star experience preferred
- Must possess valid Food Handler’s card
Compensation:
Base Pay Start Rate: $75,000 - $90,000/ Yr
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
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