Overview
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will be responsible for greeting and seating guests, overseeing dining room maintenance and monitoring service to ensure guest satisfaction.
Responsibilities
- Create floorplan & map (managers approval)
- Confirm new terrace and private party setup
- Change and light candles in front entrance/lounge area
- Unlock side doors on arrival and front door at opening time
- Making sure we have clean and enough menus for the evening/brunch
- Check IPads update and make sure they are charged
- Reconfirm reservations for next day
- Print VIP and special requests for manager
- Confirm tables are set for the right amount of guests
- Update status of tables and mark in Open Table accordingly
- Pull out chair and present menus/tasting menus and wine menu for guests
- Introduce the guests to server
- Communicate with the kitchen regarding guests counts and length of wait for tables
- Always smile and greet guests with a warm welcome
- Maintain cleanliness of work areas and hostess stand throughout the day
- Ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company and FORBES standards
- Anticipate and address guests` service needs
- Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness
- Thank guests with genuine appreciation and open front door
- Perform other reasonable job duties as requested by Supervisors
Additional Duties & Responsibilities:
- Adhere to departmental policies and procedures
- Know what sustainable initiatives Terranea is currently taking to adhere to the environment
- Effectively communicate with peers, management, line and front of the house employees
- Be responsible for the cleanliness of the immediate work area as well as the general property and perimeter
- Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
- Be courteous to all guests and coworkers
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
Qualifications
- Energetic, enthusiastic and motivational individual
- Must be able to speak, comprehend, and read English
- Must have strong communication skills
- Ability to implement and uphold service standards
- Ability to interact with all associates and guests of the resort
- Ability to work well in stressful, high-pressure situations
- Must be able to stand or walk for long periods of time
- Availability to work weekends
Experience, Education, & Licensure:
- 2 years of fine dining preferred
- Hotel experience preferred
- High School diploma preferred
Compensation
Base Pay Start Rate: $19.19/Hr.
We offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
