Overview
The Human Resources Manager is responsible for administering and managing the Human Resources operation, as well as meeting established financial expectations and quality standards. This includes keeper of the culture, associate relations, recruiting, training & development, and administration
Responsibilities
- Maintain complete knowledge of and comply with all resort policies/procedures/standards
- Resolve internal guests (associates) grievances ensuring satisfaction
- Ensure high standards of personal appearance and grooming of staff
- Design and update training materials, manuals, job aids, and SOPs to ensure consistency and clarity across departments.
- Support compliance training, including harassment and human trafficking prevention, safety, food safety, and regulatory requirements.
- Experience developing HR policies and employee engagement programs
- Provide guidance to managers in coaching, counseling and disciplinary actions
- Expert knowledge of government regulations pertaining to HR – Wage & Hour, record keeping, etc.
- Oversees annual compliance internal audits, associate engagement surveys and national certifications
- Develop and maintain all communication to associates
- Oversee and work with HR Coordinator in administration of UKG data entry
- Oversee Performance Management and ensure performance evaluations are conducted in a timely manner for all associates
- Assist with recruiting and onboarding of new hires
- Assist with new hire employee orientation
- Assists with coordinating associate engagement events
Additional Duties & Responsibilities:
- In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by supervisor based on requirements/needs of the resort:
- Participate in strategic planning including staffing, training and financial objectives
- Attend monthly departmental meetings and daily line ups to enhance quality training
- Assist with recruitment and interviewing, if necessary
- Assist in all other HR generalist duties as assigned
Qualifications
Education:
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred
Certifications:
- PHR, SPHR, SHRM-CP, or SHRM-SCP preferred.
Experience:
- Minimum of 2-5 years in a Human Resources role.
Qualifications & Skills:
- Strong knowledge of employment practices and applicable labor laws.
- Must be able to handle multiple tasks in a fast-paced environment
- Experience and/or knowledge of hotel business preferred but not required.
- Computer literate in Microsoft Word, Excel, Windows and with the ability to learn HRIS systems
- Fluency in English. Other languages are a plus.
- Ability to understand quality management practices and teaches others.
- Team Oriented
- Work with little to no supervision
- Strong decision making and good judgment skills
- Proper telephone etiquette
Miscellaneous Skills:
- Knowledge of all Microsoft Office programs, required
- HotSOS, Revinate, UKG (HRIS), iCIMS (ATS), Birchstreet, Benefit Hub, and Leapsome knowledge, preferred
Compensation
Base Pay Start Rate: $73,000 - $76,000/Yr. + Bonus!
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, disability benefits, and an employee assistance program. We have paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
