Overview
Process all soiled hotel bed linens, terry and food and beverages linens by operating all laundry/dry cleaning machinery in accordance to hotel`s standards. Keeping wash area clean at all times.
Responsibilities
- Maintain complete knowledge of and comply with all departmental policies / service procedures / standards. Respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guest`s needs.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, satisfaction and organization of assigned work areas.
- Use cleaning chemicals according to OSHA regulations and hotel requirements.
- Adhere to all Health department, sanitation and safety regulations.
- Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift.
- Monitor usage of chemical and water to maximize consumption.
- Separate soiled bed linen/terry/food and beverage table line; bundle and document amounts of each bundle.
- Sort all stained /damaged items and determined status for rewash and discards; maintain continuous inventory of discards items.
- Remove all debris on floors after each sorting.
- Weight each bundle of soiled linen; place designated weights in the laundry machines.
- Operate all laundry machines and add designated chemicals in accordance with specified amounts, times and temperatures for the particular items to be washed.
- Removed washed articles form the washing machine, when the cycle is complete. Inspect cleanliness and place in clean carts.
- Transport cart of washed linen to dryers and place in dryer’s accordance to load size. Set Dryers to designated times and temperatures for the particular articles to be dried.
- Remove articles from dryer when cycle is complete and place in clean linen carts. Transport cart to proper work area for finishing.
- Operate the folder and ironing machine. Check the cleanliness and condition of articles while processing through the machines; separate damaged/stain articles.
- Fold clean articles and stack into designated amounts by type and size. Place stack in specified areas for distribution.
- Issue clean table linens and service towels / rags to Food and Beverage personnel.
- Document and process guests request for laundry, Dry clean and pressing of garments, hotel uniforms and designated management garments.
- Operate dry cleaning equipment and use specified chemicals. Process and finish garments according to garments labels.
- Separate stained/damaged hotel uniforms and determine status of repair, re-cleaning or discard; maintain continuous inventory of discards uniforms.
- Maintain accurate poundage records of dry cleaning and laundry.
- Report faulty equipment, damaged garments/linen, shortages, maintenance needs, safety hazards and problems to supervisor.
- Remove lint and debris from dryer filters and change filters.
- Transport trash containers to dumpster; empty and clean accordingly Adhere to recycling procedures.
- Breakdown and clean work areas/equipment.
- Use designated chemicals, supplies and equipment to clean laundry room floor.
- Restock chemicals for next shift as assigned.
Qualifications
- Fluency in English both verbal and non-verbal.
- Ability to count.
- Ability to:
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgement.
- Follows directions thoroughly.
- Understands guests service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
Experience, Education, & Licensure:
- 1 year of experience preferred.
Compensation:Base Pay Start Rate: $22.28/Hr.We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
