Overview
Supervise, train and inspect the performance of assigned laundry attendants on all procedures are completed to the hotel`s standards. Assists where necessary to ensure optimum service to employees.
Responsibilities
- Maintain complete knowledge of and comply with all departmental policies / service procedures / standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guest`s needs.
- Maintain positive guest relations at all times.
- Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
- Monitor and maintain cleanliness, satisfaction and organization of assigned work areas.
- Use cleaning chemicals according to OSHA regulations and hotel requirements.
- Adhere to all Health department, sanitation and safety regulations.
- Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift.
- Monitor usage of chemical and water to maximize consumption.
- Remove all debris on floors after each sorting.
- Issue clean table linens and service towels / rags to Food and Beverage personnel.
- Document and process guests request for laundry, Dry clean and pressing of garments, hotel uniforms and designated management garments.
- Maintain accurate poundage records of dry cleaning and laundry.
- Report faulty equipment, damaged garments/linen, shortages, maintenance needs, safety hazards and problems to supervisor.
- Breakdown and clean work areas/equipment.
- Restock chemicals for next shift as assigned.
- Complete all paperwork and closing duties before leaving. Review status of assignments and any follow up action with manager and/or on-coming supervisor.
Additional Duties & Responsibilities:
- Assists in other areas of Laundry assigned.
- Attend designated meetings.
- Stock Laundry supplies.
- Work with chemical and machine repair personnel to repair machines, improve quality or standards. Increase productivity or capacity of machines.
Qualifications
- 1 year experience in laundry / dry cleaning position.
- Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
- High School graduate.
- Fluency in English both verbal and non-verbal.
- Compute mathematical calculations.
- Ability to:
- Perform Job functions with attention to detail, speed and accuracy.
- Prioritize and organize.
- Be a clear thinker, remaining calm and resolving problems using good judgement.
- Follows directions thoroughly.
- Understands employee needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentially employee information and pertinent hotel data.
- Ascertain departmental training needs and provide such training.
- Direct performance of staff and follow up with corrections when needed.
- Desirable:
- Supervisory experience
- Fluency in a second language, preferably Spanish.
- Previous guest relations training.
- Ability to input and access information in the property management system/computers.
Compensation:
Base Pay Start Rate: $26.50/Hr.
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
