Overview
- To provide an exceptional guest experience
- Maintain the company image and vision statement
- Participate in ongoing training and encourage the personal development of all associates
Responsibilities
- Serve food courses and alcoholic beverages to guests
- Set tables according to service standards
- Answer questions on menu selections to guests
- Communicate with the kitchen regarding menu questions, the length of wait, recooking orders, and product availability
- Cut fruit and prepare for service
- Know all specialty cocktail ingredients and garnishes
- Participate in updated training for the bar and menu items
- Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen
- Record transaction in MICROS system at time of order
- Check in with guests to ensure satisfaction with each food course and/or beverages
- Maintain cleanliness of work areas, china, glass, etc., throughout the day
- Complete closing duties, including restocking items, turning off lights, etc.
- Present physical and accurate check to guests and process payments
- Ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company standards
- Run food and bus tables when you find extra time
- Anticipate and address guests` service needs
- Speak with others using clear and professional language
- Develop and maintain positive working relationships with others and support your team to reach common goals
- Ensure adherence to quality expectations and standards
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Thank guests with genuine appreciation
- Perform other reasonable job duties as requested by Supervisors
Additional Duties & Responsibilities:
- Adhere to departmental policies and procedures
- Effectively communicate with peers, management, line and front of the house employees
- Practice effective listening: (seek to understand)
- Perform related duties as required
- Be responsible for the cleanliness of the immediate work area as well as the general property
- Subscribe to proper grooming, dress and uniform standards as set forth by Company policy
- Be courteous to all guests and coworkers
- Maintain behavior consistent with sexual harassment/hostile work environment policy dictated in the Employee Handbook
- Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Maintain knowledge of bashi’s liquor brands, beers and non-alcoholic selections
Qualifications
- Energetic, enthusiastic and motivational individual
- Must be able to speak, comprehend, read, and write English
- Must have strong communication skills
- Ability to implement and uphold service standards
- Ability to prioritize and organize work assignments
- Ability to interact with all associates and guests of the resort
- Ability to work well in stressful, high-pressure situations
- Must be able to stand or walk for long periods of time
Experience, Education, & Licensure:
- High School diploma preferred
- Valid state Food Handler’s Card certification
- Valid RBS certification
Compensation
Base Pay Start Rate: $16.90/Hr. + Tips
