Overview
To provide an exceptional guest experience. Greet guests, schedule all spa & salon appointments, confirm guest appointments, escort guests to guest lounges, handle and process cash, understand treatments, reservations, booking times, and retailing.
Responsibilities
- Perform all duties in a safe manner, observing all safety procedures and report all accidents and injuries in a timely manner.
- Be responsible for the cleanliness of the immediate work area as well as the general property.
- Be attentive to any objects, conditions, or actions that may risk accidents and/or injuries to a guest or fellow employee. Report all unsafe conditions.
- Be courteous to all guests and fellow associates.
- Communicate effectively with peers, management, line and front of the house employees.
- Practice effective listening (seek to understand).
- Performs related duties as required.
Additional Duties & Responsibilities:
- Book and schedule services for Spa & Salon appointments using Spa Soft program.
- Answer emails sent to spa.
- Greet all guest coming into spa and assist their necessary needs.
- Check in guest(s) for treatments, receiving proper payment methods and efficiently doing so in high volume.
- Maintain the waiting area: keep brochures and required forms in stock.
- Provide general information: address guests' questions regarding spa services and policies.
- Answer the telephone and direct calls/messages to appropriate Spa personnel or guests. Follows up on minor customer problems -i.e.,
- Sets up and maintain required files.
Qualifications
- Pleasant disposition and professional appearance that gives a positive image to Spa guests.
- Must have strong customer service skills.
- Must have strong communication skills.
- Must have ability to implement and uphold service standards.
- Must have ability to prioritize and organize work assignments.
- Must have ability to interact with all associates and resort guests.
- Must be able to effectively handle stressful, high-pressure situations.
- Must be able to stand or walk for long periods of time.
Experience, Education, & Licensure:
- High School education or equivalent.
- Must be able to speak, comprehend, read, and write English.
- Previous hospitality experience preferred.
- Forbes knowledge preferred.
Compensation
Base Pay Start Rate: $20.79/Hr. + Included in the service charge distribution
We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!
