IT Administrator

Job Title: IT Administrator
Salary: £40,000 to £45,000 (dependent on experience)
Location: London, 4.5 day week (office-based Monday - Thursday, work from home on Friday morning)

About Terrapinn
We’ve been sparking ideas, innovations and relationships that transform business for over 30 years. Using our global footprint, we bring innovators, disrupters and change agents together, discussing and demonstrating the technology, strategies and personalities that are changing the way the world does business.
Our world leading events bring scale, knowledge and gravitas to promote innovation and technology that changes people’s lives. Whether it is solar and renewables in Africa, education technology in Australia, payments and e-commerce in Asia, railways in the Middle East, orphan drugs in the Americas, or aviation in Europe, our events make a difference.

We are creative, organic and customer-focused, curating content for the specific industry and location of each event. Whether you’re looking to make new connections, introduce product or inspire change in your industry, we invite you to join us as agitators of change.

About the role
The IT Administrator looks after Terrapinn's software, identity and AI tools. Your main job is licence management: knowing what we own, who has it, what it costs and where we can save. You will also run the starter and leaver process across all our platforms. This is a hands-on role. You will hold Global Admin for our Microsoft tenant and be the person the business relies on to set up, secure and support its systems every day.

Key responsibilities

• Licence management (core): Own all software licences, agreements and renewals. Track usage, remove or resize licences to cut spend, manage our reseller relationships (e.g. Microsoft 365, Google Workplace, Zoom) and report on compliance, usage and cost.
• Microsoft 365 & Entra ID: Global Admin. Create and deactivate accounts for starters and leavers, assign licences, run Exchange admin and security admin including MFA and conditional access.
• AI tools administration: Admin for our AI platforms (Claude, Gemini, ChatGPT). Manage seats, workspaces, permissions and usage. Setup connectors and mcps.
• SaaS administration: Org admin for Google Workspace, Salesforce, HubSpot, Gong, Zoom and LTT/Callagur. Set up and remove users, map roles and manage SSO and domain setup.
• Starters and leavers: Own the process end to end. Starters are ready on day one, leavers are fully deactivated on their last day, with a clear audit trail.
• Reporting & automation: Build Power BI reports and automations (e.g. Power Automate) to make licence tracking, starter/leaver and admin work faster.
• IT support: First and second line support for devices, connectivity and office kit. Endpoint management (MDM, patching, antivirus). Support at live events. Keep asset records accurate.

About you
This is a hands-on role and the process includes a practical technical task. You should be able to show, not just describe, the skills below.

Essential for this role:

• Proven software licence management: tracking, optimising and renewing licences and managing vendor and reseller relationships.
• 3+ years hands-on Microsoft 365 and Entra ID admin, including Exchange, security and MFA, and the full user lifecycle.
• Admin experience of AI tools such as Claude, Gemini or ChatGPT (enterprise or team plans, seats and permissions).
• Hands-on SSO and domain setup (SAML/OIDC), plus org admin experience on platforms e.g. Google Workspace, Salesforce, HubSpot, Gong, Zoom.
• Experience building automations (e.g. Power Automate, Claude / Google Agents).

Bonus:

• MCP and AI connector experience.
• AI Agents / Agentic experience.

Competencies

• Takes real ownership and sees things through. Strong attention to detail, especially around security and access. Explains things clearly to non-technical people. Calm under pressure, including at live events.

Recruitment process
•    1. Initial interview (online): Your experience, background and cultural fit.
•    2. Competency framework submission: Specific examples of how your skills match the role's core competencies.
•    3. Technical task (in person): A practical hands-on exercise, for example scenario across Microsoft 365/Entra or AI Tools.
•    4. Final interview (in person): With Group Digital AI Director and and COO.
We believe in equal opportunities and being a diverse and inclusive employer. If you need any adjustments to our process, please contact us to discuss options.