Role Objective
The team works on keeping Maps Data current and reflective of real world changes. They work on issues submitted by end users of Maps or test the location results of user queries submitted via Web Search or Maps interface.
The Mapping City/Country Expert will be responsible for high impact work in improving transit data and providing country specific expertise. The City/Country Expert will be responsible for developing and maintaining transit data pipelines and establishing the ground truth in the city/country they work and also the consultant of the Country for any Transit/Micro mobility projects.
Consultancy responsibilities
- Communicating with internal stakeholder teams and external companies to achieve project goals.
- Provide input to create city/country specific policy to existing general transit related policy. The city/country expert works to apply existing Mapping policies to their specific city/ country, providing insights into local transit/traffic laws, landmarks and key mapping features.
- Consulting on Urban transit system and Multi modal (including Micro mobility & Walking).
- Review of mapping operations issues for quality checks related to specific city/countries of expertise.
- Point of contact for mapping operations country-specific questions.
- Document and analyze the information needs of the product improvement for client and facilitate to deliver appropriate solutions.
- Perform market comparison analysis of the features, data or issues related to local transit.
- Proactively suggest improvements to the data management platform and also identify transit user expectations, data gaps and provide insights to the product team.
- Provide inputs to product/partnerships teams regarding local transportation modes and growth opportunities.
- Act as a Country/Regional Transit POC for internal and external teams.
- Understand the background, priority and impact of the request and also communicate effectively with program managers/ stakeholders on the ask / timeline and priority.
Data management responsibilities
- Create city level transit data modeling policies based on market needs and local regulations.
- Leverage familiarity with local/regional urban transit systems and expertise to identify patterns and systematic data problems or gaps in transit data and make changes in the data model to improve and solve the issues.
- Make necessary edits for all transit data types if the provided static data is not accurate.
- Identify transit user expectations, broken critical user journeys, data gaps and provide insights to the product to improve the same.
- Assist Program Managers to communicate with the partner/provider about required data fixes or inform about problematic data areas.
- Data evaluation and GTFS mapping for prioritized cities to identify need for internal adaptors, standardization.
- Gain in-depth knowledge of the data, processes, tools and policy (applicable to all processes/data types).
- Translate and interpret comments and actions from various sources (e.g., users’ feedback) and troubleshoot problems based on instructions, training and context.
- Field escalations of complex or edge-case data issues from internal teams and resolve appropriately, including creating bugs for external teams.
- Conduct in-city field research to determine the ground truth of transit issues and user problems.
- Validate quality of new and updated data in the data management platform.
- Manage city specific data pipelines through the transit data management platform, including updating pipelines using basic programming skills.
- Develop outages and alerts capabilities in their assigned city by effective monitoring.
- Work with other internal teams to ensure correct political format for the country is utilized.
- On-call support during non-working hours and weekends in case of any data outages.
Qualifications required
- 1–3 years of experience.
- Graduate or equivalent experience.
- Good communication skills (read, write and speak) in English and native local language.
- Basic data analytics and technical writing skills required.
- Deep knowledge about city/country transit/traffic network or urban planning.
- Knowledge of transit-specific data format is an added advantage (GTFS especially).
- Basic/good knowledge about GIS mapping tools and programming skills (Java, C#, C++, and Python) would be an added advantage.
- Comfortable with a rapidly changing environment.
- Strong problem-solving skills and excellent attention to detail.
