Role overview
The team is responsible for data quality and support operations of core online Geo products. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams.
Responsibilities
Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products,
Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user-reported problems,
Work closely with GDO program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility, and communicate user issues,
Coordinate tool releases and new updates (as needed),
Test tool fixes/changes/new features for engineers,
Submit code changes for tools (as needed),
Develop new tools/Dashboard as needed by the teams,
Diagnose global geo problems related to software/Linux,
Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging, analysis, and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way.
Required skills
1-3 years of experience in a similar domain,
ArcGIS desktop, ArcGIS server experience,
Scripting knowledge – Python and SQL experience,
High school graduate or equivalent,
Technological savviness,
Availability to work on the weekends (1-2 week days/month)
Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business,
Strong problem-solving skills and excellent attention to detail,
Able to work independently, motivated, proactive attitude with a passion for learning and creative problem-solving.
AI literacy
Nice to have
