Openings on IVR Quality Analyst

Title: IVR Quality Analyst

Location: Alpharetta, GA/Middle town, NJ

Duration: 6 to 12 months

Interview: Phone and Skype

Job description:-

· Lab Build & Maintenance

· Procure, install and configure Lab equipment across platforms

· IVR Platforms – Avaya, Cisco, Genesys

· Operating System – Linux, Windows, VMware

· Tools – Monitoring tools, configuration tools and performance test tools

· Automation tools across above platforms

· Build lab environments

· Manage change control of lab environments through certification cycles

· Certification strategy including validation of requirements, design

· Provide and justify effort estimates

· Configuring lab and environments for Testing

· Designing and Developing Certification Tools and Automation

· Creating Certification plan and underlying test plans

· Documenting strategy, review and editing

· Escalate technical and project issues to Project Manager

· Report project status to Project Manager

· Provide technical support during deployment in Production

· Assist with technical interviews of prospective team "

Graduation

All your information will be kept confidential according to EEO guidelines.