Position Purpose and Objectives
This position exists to provide superior quality customer service to members who are in the process of refinancing or purchasing a new home by offering a variety of loans such as Conventional, Fixed/ARM, Construction, and Lot loans. Mortgage Loan Originators will originate all loans using various sales channels. The employee will prospect, develop, and maintain relationships with potential new business referral partners such as realtors, builders, credit union colleagues and the community at large. The employee will maintain an open line of communication with the member and/or branch personnel as all necessary paperwork and documents are being gathered. Additionally, actively engages and communicates in the team-based work groups that make up the department.
Major Duties and Essential Functions:
- Provide excellent member service and develops relationships with internal and external members.
- Follow the credit union's Real Estate Lending credit program consistent with strategic initiatives, governing Texas
- Home equity credit laws, rules, and regulations.
- Sell a broad range of credit union loan products such as Conventional Fixed/ARM first liens, Jumbo (Purchase &
- Refinance), & Lot Loans.
- Communicate a thorough understanding of different loan programs and closing costs to help applicants decisioning.
- Manage a large pipeline of loans to ensure your production meets our requirements
- Take applications, conducts preliminary underwriting reviews, submits loan applications to processing and underwriting
- for approval.
- Drive sales through service. Achieve sales and referral goals by developing a positive member experience.
- Build a book of business by proactively seeking ways to expand customer relationships.
- Assist Lending Manager with compliance and analytical reports, business communications and special projects.
- Regularly review loan process by monitoring loan status, term conformity, and regulatory guidelines.
- Promotes and cross-sells credit union services/products that are beneficial to our members.
- Create, develop, and update policies and procedures.
- Achieve measurable goals and other duties as necessary to achieve the goals of the credit union and department.
- Meet with your manager (scheduled one on one) bi-weekly and is an active participant in team/department meetings.
- Aid in the resolution of any escalated applications.
- Presents compiled data and provides data-driven and member- focused recommendations.
- Must have the ability to travel from branch to branch and to other business-related locations.
- Assist with managing member experience with the loan process end to end.
- Completes any other job- related duties needed that reinforce Texans Credit Union’s EPIC values, traits, and behaviors.
Positions directly supervised: None
