Position Purpose and Objectives
This position exists to provide superior quality customer service to members who are in the process of refinancing or purchasing a new home, or to utilize the equity in their existing homes to secure funding. This role will support the credit union’s mortgage lending operations with home loan applications, gathering documentation, engaging with applicants, and ensuring compliance with lending regulations. The variety of loans that are offered by Texans Credit Union are Conventional, Fixed/ARM, Jumbo, First Time Homebuyers, Construction, Equity, and Lot loans. The employee will maintain an open line of communication with the member and/or branch personnel as all necessary paperwork and documents are being gathered. The Mortgage Loan Assistant will have time sensitive tasks and/or assignments that require strong time management abilities. This position plays a critical part in enhancing loan originator’s productivity by streamlining processes, ensuring accurate documentation, and delivering exceptional customer service throughout the loan cycle. Additionally, it is expected that this role actively engages and communicates in the team-based work groups that make up the department.
Major Duties and Essential Functions:
- Provide excellent member service and develop relationships with internal and external members.
- Follow the credit union's Real Estate Lending credit program consistent with strategic initiatives, governing Texas Home equity credit laws, rules, and regulations.
- Support loan originators in managing their pipelines by monitoring key dates, status changes, and follow-ups.
- Communicate a thorough understanding of different loan programs and closing costs to help applicants decisioning.
- Ensure loan data integrity by entering, reviewing, and updating information across loan systems.
- Maintain proactive communication with members, responding to routine inquiries and following up on documents.
- Review documents and loan files withing 24 hours of receipt, to identify missing or incorrect information and collaboratewith loan originators to resolve issues promptly.
- Perform daily outbound calls to incoming leads sourced by online submissions, and by mortgage loan originators.
- Take telephone applications and schedule appointments with mortgage loan originator, and realtor appointments.
- Regularly review loan process by monitoring loan status, term conformity, and regulatory guidelines.
- Pull credit reports, and Automated Underwriting System reports (e.g., DU, LP), and properly prepare for review/assessment.
- Create, develop, and update policies and procedures.
- Achieve measurable goals and other duties as necessary to achieve the goals of the credit union and department.
- Meet with your manager (scheduled one on one) bi-weekly and is an active participant in team/department meetings.
- Promotes and cross-sells credit union services/products that are beneficial to our members.
- Presents compiled data and provide data-driven and member- focused recommendations.
- Must have the ability to travel from branch to branch and to other business-related locations.
- Completes any other job- related duties needed that reinforce Texans Credit Union’s EPIC values, traits, and behaviors.
- Supports data requests associated with originations of loans.
Positions directly supervised: None
