We’re hunting for a Utilization Management Assistant, someone who’s ready to be part of a growing team with amazing opportunities Receives, processes and completes data entry of demographic information on all referral/authorization requests from participating providers via fax or phone. Assists and collaborates with all medical management staff, as well as other health plan staff, e.g. Claims Department, Network Development. Provides customer service and education for all incoming calls regarding provider and/or product information.
Think you’ve got what it takes?
Job Duties & Responsibilities
- Serves as support to Medical Management Intake Department
- Primarily responsible for processing initial incoming faxes or phone requests into the intake department Gathering demographic and benefit data and documenting in appropriate system. This is determined through documented policy and procedures.
- Adheres to time frames, and turnaround times, as evidenced by results of inter-rater reliability reviews.
- Routes and evaluates all calls and faxes to refer to and assign as necessary to other staff.
- Performs data entry of authorization information into systems, and or fax information to, originating physicians, or facility or specialist.
- Implements nuances of product line and regulatory requirements in the processing of all authorization requests including notification requirements.
- Responsible for confirming eligibility for requested authorizations and for requesting membership identification numbers for newborns.
- Educates providers on authorization requirements and processes and Policy and Procedures of the Health Plan.
- Receives transfer calls from member services relating to authorization issues, questions or capabilities of service providers.
Skills & Requirements
- H.S. Diploma or GED required
- Some college course work preferred
- 2 years managed care, preferably in medical management department, claims and member service
- Experience in Healthcare or Insurance environment
About Us
Founded in 1996, Texas Children’s Health Plan is the nation's first health maintenance organization (HMO) created just for children. We provide STAR/Medicaid and Children's Health Insurance Program (CHIP) to pregnant women, teens, children and adults in Houston and surrounding areas. Currently, the Health Plan has more than 375,000 members who receive care from our network of more than 1,100 primary care physicians, 3,200 specialists, and 70 hospitals. Texas Children's Health Plan is also the largest combined STAR/CHIP Managed Care Organization in the Harris County service area.
To join our community of 15,000+ dedicated team members, visit texaschildrenspeople.org for career opportunities.
Texas Children’s is proud to be an equal opportunity employer. All applicants and employees are considered and evaluated for positions at Texas Children's without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, gender identity, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.
