Dispensary Manager

Fulfillment Functions:

• Supervise overall operations of the order fulfillment process

• Ensure compliance with state laws and company policies

• Manage inventory levels and coordinate restocking to meet patient demand

• Address and resolve operational issues, such as inventory discrepancies or patient complaints

• Maintain effective communication among team members to ensure seamless operations

Retail Functions:

• Oversee retail dispensary operations during open hours, ensuring the store is organized, compliant and patient ready

• Assist patients during order pickup, including verifying ID, confirming prescriptions and providing product guidance 

• Process retail transactions accurately through the point-of-sale system and maintain proper cash handling procedures 

• Manage order staging and pickup flow to ensure orders are organized, verified, and dispensed accurately 

• Maintain a clean, professional retail environment while resolving patient questions or concerns in a timely manner

Delivery Functions:

• Deliver time sensitive orders to patients and retail locations while maintain accuracy and professionalism

• Load and unload orders at the beginning and end of each shift, ensuring secure transport and handling 

• Conduct pre-trip vehicle inspections and ensure all deliveries comply with company safety and transportation standards

• Verify and collect all required delivery documentations, including patient signatures 

• Communicate with support teams to resolve delivery issues in real time while following all company and TCUP regulations 

What you’ll need to succeed:

• Must be able to welcome and learn new technologies quickly and effectively

• Must be an adept driver and always abide by all traffic rules

• Professional appearance, punctuality and a positive attitude

• Professionalism, patience, and a process-driven approach

• Exceptional communication and customer relation skills

• Ability to ensure all fulfillment activities align with HIPAA, local, and state cannabis regulations

• High standards for order accuracy, compliance documentation, and inventory audits

• Strong organizational skills to manage inventory, track orders, and ensure accurate fulfillment

• Ability to troubleshoot supply chain or inventory issues

• Comfortable navigating high-stress situations like regulatory inspections, shipment delays, or system errors

• Ability to lift 50 lbs., and perform various physical movements, including reaching, bending, stooping, squatting, crawling, climbing, and fine motor actions as needed