Job Title: Clerk – Intellectual & Developmental Disability (1161)
Program: Intellectual & Developmental Disabilities Service Coordination (IDDSC)
Location: Amarillo, TX
Salary: $15.66 / hour
Job Type: Full-Time
Why Join Texas Panhandle Centers (TPC)?
At TPC, passion and meaningful work are rewarded. As a 501(c)(3) non-profit behavioral health (BH) and intellectual & developmental disability (IDD) provider, we offer a supportive environment where you truly make a difference in your community.
- Student Loan Forgiveness: 501(c)(3) designation qualifies employees for Public Service Loan Forgiveness (PSLF).
- Low-Cost Healthcare: Urgent Care visits for a low $10 co-pay, Teladoc (100% free for household), plus comprehensive Medical, Dental, & Vision.
- Retirement Match: Automatic 1% enrollment into a 457 Plan, plus up to 6% Employer Match in 403(b)/457 Plan.
- Generous PTO & Holidays: PTO accrual, standard holidays, PLUS 3 annual Floating Holidays (Mental Health, Celebrate Diversity, and Day to Remember).
- Life & Disability Insurance: Employer-paid life insurance (1.5x annual salary) and optional supplemental coverage.
- TPC Full Summary of Benefits FY2027
Position Overview:
Texas Panhandle Centers is seeking a Clerk (1161) to deliver trauma-informed care and clerical support functions in the Intellectual & Developmental Disabilities Service Coordination program for clients across Amarillo and the surrounding service area of the Texas Panhandle.
Key Responsibilities:
- Maintain ethical and professional communications at all times using respectful trauma-informed care language.
- Review and edit documents completed by Service Coordinators received via email.
- Maintain client files with updated documents.
- File and revise client and staff contact information.
- Dispatch original documents to Medical Records and create duplicate copies for clients.
- Compose letters and documents for clients and their family.
- Assist Service Coordinators in electronic health records (EHR) on their assigned caseloads.
- Contact clients in the HSC Waiver Interest List via phone and correspond to updates using the State of Texas online portal.
- Prioritize tasks based on deadlines.
- Other clerical duties as assigned.
- Adhere to TPC Business Code of Conduct and report concerns if ethical and/or business standards defined in the code are compromised.
Qualifications & Credentials:
Education & Credentials (Required):
- High School Diploma or GED.
- One semester (12 credit hours) of accredited college work, OR a minimum of 8th grade reading comprehension level as evidenced by a qualifying score on the Adult Basic Learning Examination (ABLE).
- 6 months of clerical work experience.
- Experience with computer use and terminology.
- Ability to type 45 words per minute or higher.
- Excellent verbal and writing skills.
- Excellent organization and communication skills.
- Valid Texas Driver’s License with an insurable driving record.
- At least 18 years of age.
- Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement can be found in Informational Documents.
Preferred Qualifications:
- Bilingual (English/Spanish) is a strong plus.
Texas Panhandle Centers is an Equal Opportunity Employer.
