Customer Service Specialist - Lab Logistics & Support

Customer Service Specialist – Laboratory Logistics & Support

Austin, TX

The Customer Service Specialist coordinates laboratory testing workflows and provides administrative support at TRI’s Austin laboratory after scope and authorization are established. Client outreach is part of the job: regular outbound calls and emails to active, past, and dormant accounts. This is a career driven position , and specialists advance by handling more client accounts and a wider range of laboratory work. Title and pay compensation to match growth. The work is client-facing and detail-heavy: the specialist tracks active jobs, keeps project records straight, and keeps clients informed.

Responsibilities

Project Support

Maintain complete, accurate project records and organize project and sample information after authorization

Confirm receipt of approved work orders and set projects up for laboratory execution

Track active work as it moves through the laboratory

Client Communication & Outreach

Give clients factual status updates on testing and laboratory processing stages, following established procedures

Make regular outbound calls and emails to active, past, and dormant client accounts

Reactivate idle relationships, follow up on open quotes and proposals, and ask about upcoming testing needs

Pass new opportunities to laboratory or management staff for scoping and authorization

Workflow Coordination

Track internal tasks, testing status, and handoffs that keep daily laboratory work moving

Awareness of the priorities and sequence of active jobs

Document scheduling or workflow problems that could affect testing or reporting

Documentation & Data

Prepare, organize, and verify project and laboratory documentation

Enter, review, and reconcile data in the ERP and LIMS systems

Keep the records that support QA/QC, accreditation compliance, and traceability of client deliverables

Reporting

Help prepare, organize, and release laboratory reports

Check that reported results match laboratory records and project documentation

Join a rotating Saturday shift (once every 4–6 weeks, 2–4 hours) to review and distribute results

Perform other duties as assigned

Pay Range: $25-$30 per hour (DOE)

TRI Environmental, Inc.is an equal opportunity employer with a commitment to diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability or veteran status. All individuals, regardless of personal characteristics, are encouraged to apply.