Consumer Lending Quality Assurance Specialist

Role Responsibilities:

The Consumer Lending Quality Assurance Specialist is responsible for overseeing quality assurance, loan origination monitoring, operational controls, reporting, and process improvement initiatives across consumer lending. This position serves as a central resource for quality management and operational oversight, ensuring lending activities comply with regulatory requirements, internal policies, and service standards while supporting departmental efficiency and strategic goals.

•    Managing the department scheduling process and workforce coordination to support operational efficiency and staffing needs.
•    Overseeing General Ledger balancing and reconciliation activities related to consumer lending operations.
•    Monitoring production goals, performance metrics, and operational trends while identifying opportunities for improvement and increased efficiency.
•    Preparing and distributing reports related to quality control findings, operational performance and service levels.
•    Performing quality assurance reviews, including call monitoring and evaluation activities, to ensure consistency in service delivery and process execution.
•    Maintaining and updating department procedures, workflows, job aids, and documentation to ensure accuracy and regulatory compliance.
•    Partnering with consumer lending leadership to identify operational risks.
•    Monitoring regulatory or credit union changes and assessing the operational impact on consumer lending processes.
•    Assisting leadership with strategic planning through analysis of production metrics, staffing trends, quality results, and operational performance.
•    Protecting members and the credit union by ensuring compliance with all applicable federal and state regulations, internal policies, and due diligence requirements.
•    Practicing and promoting Texas Trust's Service Framework and Culture through every interaction.
•    Completing all required training and professional development activities.
•    Performing other duties and special projects as assigned.

Required Experience
•    Two (2) years of college or demonstrated experience in lending operations, quality control or similar role;
•    Minimum three (3) years of experience in consumer lending operations or a related financial institution environment.
•    Working knowledge of rules and regulations about Lending.

Skills, Education and/or Certifications Required
•    High School Diploma or GED required.
•    Strong knowledge of consumer lending operations, lending regulations, and compliance requirements.
•    Advanced analytical, auditing, and problem-solving skills.
•    Ability to interpret data, identify trends, and provide actionable recommendations.
•    Strong attention to detail and commitment to accuracy.
•    Excellent verbal and written communication skills.
•    Strong organizational and time-management abilities with the capacity to manage multiple priorities.
•    Ability to build effective working relationships across departments and levels of the organization.
•    Ability to coach and provide constructive feedback to support employee development and process improvement.
•    Proficiency in Microsoft Office products, including Excel, Word, Outlook, and reporting tools.
•    Ability to exercise sound judgment and maintain confidentiality.
•    Self-motivated with the ability to work independently and drive initiatives to completion.
•    Possess a strong work ethic, professional demeanor, and team-oriented mindset.

Texas Trust Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.