Client Experience Concierge
Scottsdale, AZ
About Us:
The 1916 Company is the world’s leading destination and global community for collectible luxury watches and fine jewelry. Comprising more than 20 boutiques and Collector’s Lounges in important watch markets worldwide, The 1916 Company brings together the legacies of WatchBox, Govberg Jewelers, Radcliffe Jewelers, and Hyde Park Jewelers to offer a curated selection of timepieces and fine jewelry – both new and pre-owned – by the most respected brands, a dynamic media platform, and the support of trusted client advisors. The 1916 Company’s vibrant community extends from coast to coast and around the world
Role Overview
The Concierge serves as the first point of contact for clients, setting the tone for an exceptional luxury shopping experience with The 1916 Company. This individual is responsible for creating a warm and welcoming environment, assisting with client needs, and providing seamless service throughout their visit. The Concierge will anticipate client expectations, coordinate personalized experiences, and support the sales team in delivering an elevated level of hospitality and exclusivity.
Key Responsibilities
Client Experience & Hospitality
- Greeting clients warmly, offering personalized service from the moment they enter the store.
- Provide hospitality, including offering refreshments and ensuring client comfort.
- Maintain a polished, professional presence that reflects the store’s luxury standards.
- Assist in coordinating in-store experiences, private appointments, and special events.
Client Support & Assistance
- Facilitate smooth transitions between different touchpoints of the client’s journey in-store.
- Provide basic product knowledge and brand information, directing inquiries to appropriate Client Advisors.
- Provide support in service, welcoming clients, getting information, offering pickups, and cleaning (given proper training).
- Assist with store navigation, ensuring clients receive undivided attention and personalized service.
- Support in managing appointments, reservations, and client requests efficiently.
Personalized Service & Relationship Building
- Learn and remember client preferences to contribute to a more tailored experience.
- Handle special client requests, such as securing a private shopping area or arranging gift wrapping and delivery services.
Store Operations & Support
- Maintain the appearance of the client reception area, ensuring it is immaculate and inviting.
- Coordinate with the managers and back-office teams to enhance client experience.
- Assist with administrative tasks such as scheduling, CRM updates, and appointment follow-up when needed.
- Restock refrigerators and other hospitality supplies throughout the store.
- Check appearance of spaces, cleaning up flowers, outside of cases, drink and hospitality areas, and giving attention to any other areas as needed.
Qualifications & Skills
- Experience: Minimum 2-3 years in luxury retail, hospitality, or a client-facing role.
- Communication: Exceptional verbal and written communication skills with a polished and professional demeanor.
- Client-Centric Mindset: Passion for delivering personalized service and creating memorable experiences.
- Problem-Solving: Ability to anticipate and address client needs with discretion and efficiency.
- Organization & Multitasking: Strong ability to manage multiple tasks while maintaining a high level of service.
- Technology:
Proficiency in CRM systems, appointment scheduling tools, and basic office software.
- Luxury Aesthetic:
Understanding of luxury brand culture, etiquette, and service expectations.
Core Competencies
- Hospitality & Warmth: Ability to make every client feel valued and welcome.
- Attention to Detail: Ensuring every aspect of the store environment and client experience is flawless.
- To Apply for the position, please send a letter of interest and resume to Brandy Smith at [email protected]
Pamela Newbold
