The Director of Ecommerce Engineering, Web & Mobile provides strategic and operational leadership for the teams supporting Ashleyfurniture.com and the company’s mobile application experience. Reporting to SVP of IT - Digital Commerce, this position owns engineering leadership for the Salesforce Commerce Cloud implementation, Storefront Next transition, web engineering teams, and mobile application support.
This leader will develop a durable engineering operating model that creates clear accountability, predictable execution, reliable systems, and measurable results. The position will work closely with Product, Design, Delivery, Quality Assurance, Analytics, SEO/GEO, Retail Integrations, and business partners to ensure engineering investment supports customer experience, conversion, platform stability, and broader business objectives.
Key Responsibilities
- Lead engineering execution for customer-facing ecommerce web and mobile experiences.
- Provide engineering leadership for the Salesforce Commerce Cloud with a headless implementation.
- Guide teams through platform migration, modernization, and changes to established operating models.
- Establish clear ownership, delivery metrics, reliability expectations, and maintainability standards.
- Build an operating structure supporting cart, checkout, site content, mobile applications, experimentation, analytics, SEO/GEO, and post-launch support.
- Partner with Product and Design to ensure teams address meaningful customer and business needs.
- Develop engineering managers, senior engineers, and technical leads.
- Identify capability gaps and recommend hiring, contractor support, ownership changes, or new permanent capabilities.
- Make practical build, buy, or partner recommendations.
- Communicate priorities, risks, tradeoffs, progress, and investment needs to senior leadership and business partners.
- Ensure ecommerce systems remain stable, measurable, maintainable, and supportable after implementation.
Required Qualifications
- Experience leading engineering teams supporting customer-facing ecommerce web or mobile experiences.
- Demonstrated experience with platform migration, replatforming, modernization, or digital transformation.
- Strong understanding of modern commerce platforms.
- Ability to translate business objectives into engineering strategy, team structures, execution plans, and measurable outcomes.
- Experience developing engineering managers, senior engineers, and technical leaders.
- Strong planning, dependency management, delivery measurement, risk management, and continuous-improvement capabilities.
- Proven ability to partner effectively with technical teams, Product, Design, business stakeholders, and senior leadership.
- Customer-focused approach with experience improving digital experience, reliability, performance, conversion, or operational outcomes.
Preferred Qualifications
- Salesforce Commerce Cloud, Storefront Reference Architecture, Composable Storefront, or Storefront Next experience.
- Mobile application engineering leadership experience.
- Experience with ecommerce cart, checkout, payments, search, product pages, personalization, experimentation, SEO, or analytics.
- Experience with performance monitoring, observability, QA automation, release management, and production support.
- Experience building or redesigning engineering operating models following an acquisition, reorganization, platform transition, or vendor-heavy delivery model
