Provides support services to members including greeting, servicing and selling travel and membership products (car, hotel, basic tour packages, etc.), generating leads, updating members on travel and insurance specials and providing travel information including triptiks, tour books, maps, etc. Responds to customer inquiries and refers to senior staff or agent when appropriate. Provides cashiering services to members including taking insurance payments (installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer.
Promotes auto club group products and services following established guidelines. Participates in a team environment to promote customer satisfaction and consistent service following the customer service model. Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution when appropriate. Participates in office events developed to generate revenue, improve member awareness of products and support local community activities. Provides administrative support to the travel and/or insurance sales staff during peak periods.
Qualifications
Experience in/with:
Knowledge of:
Ability to learn the following:
Ability to:
Job# 1001655
The Auto Club Group is an equal opportunity employer.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
AAA, the nation’s largest automobile club, is hiring in Nashville and offering positions in customer service. We’re looking for qualified individuals to fill these temp to hire positions. Those hired will initially be employed through Randstad Staffing. Individuals will then have the opportunity to convert to regular AAA employment, as positions become available throughout the year.