Copier Technician

We are looking for motivated hands-on Service Technician, the ideal candidate will be detail oriented and customer service driven. This is a unique opportunity to be part of a high-quality service organization. Field technicians provide the on-site customer service when the client deems service is necessary. This may require successfully repairing or adjusting a device mechanically or electronically and/or “fixing the customer” by correcting the client’s expectations.

Responsibilities:

• Accurately diagnose, repair and maintain equipment in optimum operating condition at customer sites
• Manage and maintain a highly accurate parts inventory via handheld device
• Receive, prioritize and accurately close service calls via handheld device
• Assist with equipment installations as needed
• Keep current with new technology through off-site manufacturer's classes and online training
• Communicate equipment problems and solutions to fellow technicians
• Project a positive company image through proper attire, exceptional communication skills, excellent customer service and personal grooming
• Computer literate and basic knowledge of networking
• Electronic & mechanical experience/aptitude
• Experience working on digital copiers and/or laser printers (Epson, Konica, Ricoh or Toshiba)
• Professional appearance and manner skills
• Customer service oriented
• Excellent communication skills
• Able to work independently, under pressure at customer sites and to accept direction on given assignments
• Able to handle and solve new challenges, demonstrate initiative and a willingness to learn
• Team player, reliable, punctual and possessing a positive attitude.

All your information will be kept confidential according to EEO guidelines.