We’re seeking a future team member for the role of Director, Communications Manager to join our Communications team. This role is located in New York.
In this role, you’ll make an impact in the following ways:
- Lead the development and execution of a comprehensive corporate communications strategy aligned to business goals, reputation priorities, and stakeholder needs.
- Manage crisis and issues management: lead preparedness planning, scenario mapping, and rapid response; coordinate cross-functional teams; develop holding statements, FAQs, escalation protocols, and post-incident debriefs.
- Create industry-specific programs and storytelling that highlights BNY’s capabilities, solutions and role in the financial ecosystem; positioning leaders on relevant industry topics and at high-profile forums.
- Manage a team of external communications professionals in setting and implementing the external communication strategy by identifying and pursuing key opportunities that advance and protect the company's reputation.
- Bring new ways of using AI, data and analytics to the role to increase efficiency and insight as well as potential response strategies.
To be successful in this role, we’re seeking the following:
- Experience: 12–15+ years of corporate communications experience with a proven track record in media relations and crisis/issues management; experience in financial services industries strongly preferred.
- Network: strong media relationships and an understanding of what stories will and will not resonate with media.
- Demonstrated success: building and protecting corporate reputation: securing tier-one coverage, managing complex issues, and guiding executive spokespeople through high-stakes engagements.
- Robust writing and editing skills: Exceptional storytelling skills with the ability to distill complex topics into clear, compelling narratives across formats (press materials, speeches, social posts, executive remarks)
- Basic AI literacy and comfort with a vision for the future of the function - monitoring for anomaly detection, sentiment shifts, and misinformation tracking; maintain human oversight to judge context and reputation risk
- Adaptable: can manage multiple priorities simultaneously in a fast-paced environment and establish processes that scale.
- Proven leadership in leading and mentoring teammates, managing agencies and cross-functional initiatives; adept at senior-level stakeholder alignment and executive influence.
- Strong analytical skills with attention to detail.
