We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
Willingness to work in shifts and weekend/holidays
Application Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).
Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Produce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.
Support Infrastructure and Interfacing applications changes.
Provide on-call support on rotational basis.
To be successful in this role, we’re seeking the following:
Knowledge in Databases & Query Language - Should have hands-on working experience SQL/ Oracle / DB2 / MSSQL
Working knowledge in Unix/Linux/Windows environment - Should have knowledge Unix/Windows Commands
Should have good hands-on experience in Monitoring & Debug Tools like AppDynamics/ Splunk / Grafana / Moog soft or similar tools.
Knowledge of UNIX, Shell Script, IIS /Tomcat/ WebSphere Application Servers
Knowledge of Spring, IBM MQ, KAFKA
Knowledge on scheduling tools like CTRLM
Basic knowledge on Cloud platform - Container, App Engine, Command Line Interface (CLI)
Basic knowledge on Java or .Net - able to understand the code and exception from the logs.
Good to have knowledge on Gitlab, Confluence, Jira , NoSQL db ( Mongo ) , and BPM tools like Pega.
Experience in Incident Management, Change Management, and Problem Management
Knowledge of LLM prompt engineering and evaluation, RAG-based grounding on enterprise knowledge, tool/function calling and agentic workflows.
Experience in Automation and Banking Domain ( Payments ) is advantage
Strong analytical and communication skills - both verbal and written
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.Job details are sourced from the employer's original posting.
Open job postingAbout the company
The Bank of New York Mellon Corporation is an American investment banking services company that is a financial services group formed in 2007 by the merger of the Bank of New York and Mellon Financial Corporation.