Senior Vice President, Global Operations Strategic Execution & Business Management
We’re seeking a future team member for the role of Senior Vice President, to join our Business Management. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- Execute Workforce Strategy: Translate strategy into actionable plans and deliver initiatives across spans & layers, workforce mix, and vendor rationalization
- Drive Transformation Programs: Lead execution of key initiatives such as night shift remediation and manager co-location with clear milestones and outcomes
- Run Governance & Delivery Cadence: Operate structured reviews, track actions, manage risks/dependencies, and ensure closure
- Implement AI & Automation: Deploy use cases to reduce manual effort, improve TAT, and drive productivity gains
- Own Metrics & Reporting: Build and manage dashboards, track KPIs, analyze gaps, and drive corrective actions
- Enable Cross-functional Execution: Coordinate across Ops, HR, Finance, and Tech to align priorities and unblock delivery
- Improve Operational Efficiency: Identify inefficiencies, standardize processes, and drive continuous improvement
To be successful in this role, we’re seeking the following:
- Execution Mindset: Strong ability to convert strategy into structured plans and deliver measurable outcomes
- Program Management Expertise: Proven track record of managing complex, cross-functional initiatives end-to-end
- Data & Analytics Capability: Hands-on experience in KPI tracking, dashboards, and insight-driven decision making
- AI / Transformation Orientation: Practical experience driving automation and efficiency initiatives
- Stakeholder Management: Ability to influence, align, and drive execution across senior and cross-functional teams
- Problem Solving: Structured, data-led approach to identifying issues and driving resolution
- High Ownership & Agility: Ability to operate in fast-paced environments with strong accountability
