Specialist, Client Operations II – BTS Operations – Global Payments and Trade Platform
We’re seeking a future team member for the role of Specialist, Client Operations II to join our BNY A.M.P. Operations - Global Payments and Trade team. This role is located in Pittsburgh, PA or Lake Mary, FL.
About BNY A.M.P
BNY A.M.P. (Assets, Movements, Platforms) is BNY’s Banking as a Service Solution which allows organizations to embed self-branded banking into their offerings—backed by BNY’s safety, compliance, and operations—via modular capabilities and APIs. Institutional clients can set up accounts, ACH/Checks, cards/ATMs, bill pay, statements, tax reporting, fraud protection, and white-label portals, with consultative support and a dedicated team for back office and product support.
About the Role
The Specialist, Client Operations II in BNY’s A.M.P. BTS Operations space is a client focused operational team member responsible for end-to-end client inquiry management and delivery of day-to-day operational services. This role ensures client deliverables meet agreed service levels (accuracy, timeliness) and drives proactive, data-driven improvements—including automation and elimination of manual processes—to enhance client experience and operational efficiency.
Key Responsibilities
To be successful in this role, we’re seeking the following:
Demonstrated success implementing operational metrics, dashboards, and data-driven performance improvements
Hands-on experience with case management platforms (e.g., eCRM): queue configuration, routing/assignment logic, operational views, and escalation management
Process improvement mindset with a proven track record driving automation and reducing manual workflows with clients and internal stakeholders
Skilled communicator with stakeholder management experience
Experienced on prioritization with an ability to “connect the dots” across the organization while maintaining a client-centric focus
Effective collaboration across multiple global time zones and functions
Comfortable leveraging AI-assisted operational tools with human controls (e.g., digital employees drafting responses for human validation)
Background in Payments Preferred: ACH, Checks, Wire Transfers, ACATS, Debit Cards
Bachelor’s degree required; advanced degree or professional certifications (e.g., PMP, Lean Six Sigma Black Belt, Data/AI certifications) are a plus
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.Job details are sourced from the employer's original posting.
Open job postingAbout the company
The Bank of New York Mellon Corporation is an American investment banking services company that is a financial services group formed in 2007 by the merger of the Bank of New York and Mellon Financial Corporation.