Lead Host

JOB PURPOSE:

As a lead member of our front-of-house service team, the Lead Host greets customers, makes and confirms reservations, and manages host stand to ensure the highest possible standards of service. The Lead Host is also be responsible for both the logistic details, including reservations and arrangements for large parties, as well as setting the overall ambiance and atmosphere of the restaurant space. The Lead Host reports to the General Manager.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Act with a sense of urgency, be friendly, professional and engaged.
• Provide a warm and welcoming atmosphere, attentive, detailed,?friendly?and courteous service.
• Proactively interact with restaurant guests; build loyalty and face/name recognition.
• Positively handle guests requests and accept feedback with grace and humility.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests.
• Supervise host team to provide seamless guest interaction.
• Understand the market and surrounding areas (i.e.?restaurants, businesses, hotels).?
• Train new and existing team members on the Bartolotta Restaurants service standards.??
• Assist management with training needs as required.
• Attend team member meetings and communicate suggestions for improvement as needed.??
• Promptly report equipment and food quality problems to the management team.
• Maintain and train positive co-worker and guest relations.??
• Maintain and strictly abide by state sanitation and health regulations and company standards.??
• Follow up on daily side work duties.

All Other Duties as Assigned