Site: The Brigham and Women's Hospital, Inc.
Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
In collaboration with the Senior Project Manager, the Project Assistant will provide customer service and communications support for the Better Evidence program. He or she will directly serve frontline healthcare practitioners in low-resource settings by responding to inquiries and reviewing incoming applications for eligibility.
The Project Assistant will troubleshoot and escalate issues as needed and may be requested to assist with other duties or projects as they arise. Through the role, the Project Assistant will learn about health care settings around the world, gain insight to what it takes to run a digital global health program and scale quickly, and be part of a unique academic-corporate partnership.
Primary Duties and Responsibilities
● Respond to inquiries about the program and provide customer service to users presenting questions, feedback, or the need for troubleshooting assistance
● Assist with communication campaigns, including contacting users with updates and program messaging
● Demonstrate sound judgment and decision-making skills related to all applications, inquiries, and customer support-related communications
● Represent Better Evidence professionally with staff, guests, donors, callers, and external visitors
● Perform other related duties and responsibilities as requested; provide cross coverage as needed
Requirements
Knowledge, Skills and Abilities
Knowledgeable of basic business administrative principles and project management best practices.
Exceptional verbal, written, and presentation skills.
Ability to work effectively both independently and as part of a team.
Competency in Microsoft applications including Word, Excel, and Outlook.
Ability to work on tight deadlines.
Knowledge of file management and other administrative procedures.
Additional Job Details (if applicable)
Hybrid
123 Main Street
20
Regular
Day (United States of America)
Pay Range
$19.81 - $28.30/Hourly
Grade
3
At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.
2200 The Brigham and Women's Hospital, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.
Mass General Brigham Competency Framework
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.
