Job Title: Career Learner Assistant
Department: Careers Advice and Guidance
Salary: £26,537 - £28,761
Job Type: 35 hours per week, permanent
Career Learner Assistants work within the Careers Advice and Guidance department to support the delivery of the colleges career programme. Main duties include providing impartial careers advice and guidance to prospective college applicants. This can include advice on relevant programmes of study and progression routes, responding to queries from the college online application system, responding to email enquiries and operating a drop-in IAG service to applicants.
This post also includes supporting the college in delivering a career programme to learners. This can include activities such as support with applications to higher education, offering course advice to students, group work, attendance at college and external events and supporting staff to deliver a service that meets the needs of all students and clients.
The Careers Advice and Guidance Team is currently based across all college centres and the post holder may be required to work across various sites on occasion.
- To provide impartial information, advice, and guidance to college applicants on training, course and apprenticeship options
- To respond to email and phone enquiries offering IAG to applicants
- To support the Careers Advice and Guidance Team with the delivery of on-course advice and guidance activities to current students.
- To provide general on-course IAG to current students
- To manage referrals from Admissions, Course Enquiries Team and curriculum staff using the Digital Enrolment System and other college databases
- To signpost students to digital resources, independent guidance tools and careers information.
- To plan and deliver high quality group sessions to students on a range of topics.
- To support college recruitment by regularly liaising with relevant teams such as Admissions, Course Enquiry Team, Apprenticeship Team and Learning Support
- To make detailed records of interactions with students and enquirers using the college information systems
- To refer students and college applicants to appropriate individuals and agencies, both inside and outside college
- To use and maintain appropriate records of information and advice activities in line with confidentiality and GDPR policies and procedures
- To acquire and maintain up-to-date knowledge on course information, progression routes, and relevant financial information.
- To participate fully in staff development and in-service training as required.
- To carry out such other relevant and appropriate duties within the framework of a post of this grade that may from time to time be required and at a location determined by the needs of the service.
- To represent the college and Careers Advice and Guidance Team during open days, careers events and external partner activities.
Essential Criteria
- A recognised careers advise & guidance qualification at Level 4 or willingness to work towards.
- Good knowledge of and experience using a range of IT systems
- Ability to work under pressure and operate flexibly
- Awareness and commitment to following procedures relating to safeguarding; confidentiality; data protection and equality, diversity and inclusivity within an educational environment
- Recent experience delivering information, advice and guidance
- Experience of providing 1 to 1 careers, information and advice and guidance to young people and adults
- Experience planning and delivering high quality career group work on a range of careers and employability topics
- Ability to communicate effectively with a diverse range of service users
- Ability to produce clear, consistent and accurate records using college information systems
- Commitment to own self development and the ability to reflect on own performance
- Experience of supporting students with applications to higher education
- Awareness of barriers that can prevent students from accessing education
- Ability to manage own time effectively and prioritise workload
- Able to meet deadlines and meet key targets
Desirable Criteria
- Educated to degree level or equivalent
- Broad knowledge of the range of post 16 education, training and employment opportunities available
- Experience using a range of digital careers resources and platforms
- Experience of supporting students with applications to higher education
- Ability to produce high quality careers and LMI resources
Please Note
This role may close earlier than the advertised deadline if we receive sufficient applications. Early submission is strongly encouraged.
Why Join The City of Liverpool College?
Benefits of working at the College
As a valued member of our College community, you’ll enjoy a comprehensive range of benefits, dedicated wellbeing support, and meaningful opportunities for professional growth and development.
Pension Scheme
You'll be part of the Local Government Pension Scheme with employer contributions of up to 20.20%, one of the best pension packages in the sector.
Leave entitlement
Up to 30 days annual holiday allowance, plus 1 wellbeing day. You’ll also benefit from 5 to 7 days statutory closure and 2 further days closure at Easter.
Employee Benefit Platform
As part of your role, you’ll have access to the COLC Employee Benefits Platform, a one-stop hub for a wide range of perks designed to support your wellbeing, work-life balance, and everyday savings. You’ll be able to access discounts at major supermarkets, fashion and lifestyle retailers, tech stores, travel providers, and more. You’ll also benefit from the Cycle to Work Scheme, cinema and leisure discounts and tech and home appliance discounts, with the option of spreading the cost through salary sacrifice. The platform is part of our commitment to supporting you in every aspect of your working life – and beyond.
Health and Wellbeing
As part of our commitment to supporting your health and wellbeing, all employees have access to the Health Assured Employee Assistance Programme (EAP) – a completely confidential support service available 24/7, 365 days a year. Whether you’re facing personal challenges, looking for advice, or simply need someone to talk to, Health Assured is here to help. Through Health Assured, you can access a 24/7 confidential helpline, face to face, online or telephone counselling, as well as structured support for a wide range of issues including stress, anxiety, relationships, bereavement, legal and financial concerns.
You'll also have access to the online wellbeing portal, a secure, user-friendly platform offering a wide range of self-help resources, health assessments, articles, and guidance covering emotional, physical, and financial wellbeing, and to the Wisdom App, which offers mood trackers and wellbeing tools, meditation guides, fitness videos, and self-help modules as well as daily wellbeing tips.
You’ll also be entitled to a free eye test through our voucher scheme with Specsavers, which covers a full eye exam (worth up to £25) and even includes £45 towards a pair of glasses. We also offer free flu vaccinations to help keep you feeling your best all year round.
Travel
We offer interest-free loans to help you buy annual travel passes from Merseytravel and Merseyrail. That means you can enjoy the savings of up to two months' free travel—without having to cover the full cost upfront. It’s all about making your commute more affordable and less stressful.
Flexible Working
We offer flexible working options depending on business need to support our employee's work-life balance.
Professional Development
We’re passionate about helping you thrive, offering a mix of formal and informal professional development opportunities—designed to sharpen your skills, expand your knowledge, and accelerate your career.
College Benefits
Our excellent sports and fitness facilities can be used free of charge by staff. You can also access a range of discounted hair and beauty treatments at our Academy and Graduate Hair & Beauty Salons, and a staff discount at our Academy Restaurant.
