The position is for a Senior Application Support analyst to be a part of Electronic trading operations support team in Raleigh NC.
The role also provides the person an excellent opportunity to experience the functioning of Electronic trading applications on the Investment Banking world. The person will also gain exposure to business areas during the constant interaction with the business desk across the globe.
Key Responsibilities:
Coverage of the Market Access platforms including interactions such as:
Daily interactions with the business
On-site system troubleshooting
Customer communication during incident or outages
Co-ordination of key production releases and checkouts
Daily support and troubleshooting of application issues through tasks including:
Actively watching/reacting to alerts from the platform s monitoring systems
Engaging with clients on reported issues through the hotlines, emails and phone
Identifying inefficient support tasks and implementing alternative methods
Working closely with key members of the Business and Development on performance analysis of various trading and pricing flows
As a senior resource, the person is responsible for independently handling client/business expectation; address any queries and concerns raised by stakeholders with minimal help. The person is also required to guide the junior staff with handling the production environment.
Out of hours/weekend coverage is involved, which is handled by the team in rotation.
Essentials Skills and Qualifications:
7+ years of experience in application support preferable in electronic trading space
Basic technical understanding of Unix/Linux platform
Basic database understanding of Sybase and Oracle
Basic understanding of FIX protocol
Basic understanding of Geneos monitoring system.
Basic knowledge of Javascript and Python.
Good troubleshooting and problem solving skills
Ability to forge strong relationships with key stake holders across both the Business and IT orgs
Basic understanding of trading
Ability to identify repetitive tasks or failures and improve the process by reducing repetitive items.
Desired Skills and Qualifications:
Strong communication skills, with the ability to communicate with both external and internal end users
Experience supporting a low latency environment
Basic knowledge of Splunk.
Basic knowledge of batch processing
Ability to prioritize and manage personal workload and as part of larger teams
Familiarity of financial products (Equities, FX, Fixed Income, Listed Derivatives)
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
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