Mover & Downsizing Specialist (Hybrid)

Role Purpose (Why This Role Exists)

The Downsizing Specialist/Mover supports the full lifecycle of a client project — from compassionate sorting and packing support through safe, professional loading, transport, and placement of belongings. This role exists to give clients a consistent, high-quality experience across both the emotional decision-making phase of a move and the physical execution phase, reducing handoffs and ensuring continuity of care.

Working closely with the Downsizing Manager, Project Manager, and Team Lead, this role follows customized Move Plans, safety standards, and company procedures while representing The Downsizers' values in every client interaction.

Core Accountabilities  

 1. Project Preparation & Execution

• Partner with the Downsizing Manager, Project Manager, and Team Lead to implement customized Move Plans and timelines

• Review job details, client and shift notes, and feed instructions before arriving on site

• Utilize project management tools to support timely, organized completion of work

• Maintain ongoing communication in the project feed throughout the engagement

• Communicate schedule change recommendations to the Project Manager via email (not the project feed)

2. Client Service & Decision Support

• Provide the highest level of client service at all times

• Assist clients in determining which items to keep, donate, gift, sell, or discard

• Communicate clearly, compassionately, and professionally with clients and family members

• Support clients through emotionally sensitive decisions with patience and care

• Confirm with the Team Lead or Project Manager on items that convey, and items designated for auction, consignment, donation, or junk hauling prior to pickups

3. Packing, Loading, Transport & Settling Support

• Professionally pack, wrap, and protect client belongings for transport (including furniture, artwork, appliances, and household items)

• Disassemble/reassemble furniture as needed

• Load and unload moving trucks and vans safely and efficiently

• Unpack, place, and assist with settling belongings into new homes according to client or on-site direction

• Take photos of completed projects and post to the feed with an update before leaving

4. Logistics, Vehicles & Physical Support

• Drive company vehicles (14-ft ProMaster High-Roof Van and/or 18' moving truck; training provided) safely and responsibly, modeling professionalism as a visible representative of the brand

• Load and unload supplies before and after projects

• Handle supplies, equipment, and client property safely and responsibly

• Assist with daily and weekly truck maintenance (trash removal, fueling, supply organization, safety equipment, tires, fluids)

5. Systems, Communication & Issue Reporting

• Accurately document required project information in company systems

• Submit Issue Reports with required details and photos for any damaged items

• Maintain clear communication with the Downsizing Manager, Project Manager, and Lead Specialist

• Provide feedback and insights to leadership to support continuous improvement

6. Training, Culture & Team Participation

• Support onboarding and training of new Downsizing Specialists/Movers through shadowing and learning opportunities

• Complete required online, in-office, and on-site training programs

• Participate in team meetings and collaborative planning sessions

• Represent The Downsizers' culture of compassion, collaboration, trust, critical thinking, joy, and exceptional service

Skills & Experience Required  

• Strong interest in working with and supporting older adults and individuals in transition

• Experience in moving, logistics, warehouse, or physically demanding work preferred

• Excellent attention to detail and strong critical-thinking skills

• Clear verbal and written communication skills

• Strong interpersonal skills and ability to work with diverse personalities

• Ability to multitask and adapt in a fast-paced environment

• Must have a smartphone and be comfortable using it for scheduling, time reporting, and project updates

• Team-oriented, teachable, adaptable, and collaborative

Education Requirements

• High school diploma required

• Bachelor’s degree preferred

Working Style & Expectations: 

• Compassionate, patient, and client-focused

• Reliable, accountable, and solutions-oriented

• Calm and professional in fast-paced or stressful environments

• Flexible and willing to support team needs

• Comfortable performing hands-on, physical work

Availability & Physical Requirements 

• Ability to work 3 or more days per week for six or more hours per day

• Ability to safely lift, carry, and move items up to 75 pounds, and navigate stairs regularly

• Valid driver's license, reliable transportation to/from truck pickup locations, and comfort driving company vehicles (CDL not required)

Additional Requirements

• Valid driver’s license and reliable transportation to/from truck pickup locations
• CDL not required
• Ability to safely drive an 18’ moving truck
• Fluent, clear English communication
• Must be eligible to work in the United States
• Employment contingent upon successful completion of a background check
• Motivation to help others and work as part of a team

Compensation and Benefits

• Medical, Dental, and Vision Benefit Package offered to employees that average 30+ hours per week
• Worker's Compensation
• Paid Training
• 401(k) Plan and 401(k) Match
• Paid Volunteer Opportunity towards Community Service
• Paid Team Events
• T-shirts and Sweatshirts Provided
• Company-sponsored Events