The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners.
As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com
Key Responsibilities
• Provide strategic leadership and direction for all hotels within the cluster, ensuring alignment with the company's vision, objectives, and brand standards.
• Develop and implement cluster-wide business strategies, annual operating plans, and performance goals to maximize revenue, profitability, and market share.
• Oversee the day-to-day operations of all properties, ensuring consistent delivery of exceptional guest service, operational efficiency, and quality standards.
• Lead, mentor, and support Hotel Managers and departmental leadership teams to achieve operational excellence and develop high-performing teams.
• Monitor and analyze financial performance across the cluster, ensuring achievement of revenue, GOP, and profitability targets through effective budgeting, forecasting, and cost control.
• Identify opportunities to optimize operational efficiencies, improve productivity, and implement best practices across all hotels within the cluster.
• Drive commercial performance by collaborating with Sales, Marketing, Revenue Management, and Operations teams to maximize occupancy, average daily rate (ADR), and revenue per available room (RevPAR).
• Ensure consistent implementation of company policies, brand standards, and standard operating procedures across all properties.
• Foster a culture of accountability, innovation, teamwork, and continuous improvement while promoting employee engagement and talent development.
• Oversee recruitment, succession planning, performance management, training, and leadership development for management teams across the cluster.
• Build and maintain strong relationships with owners, corporate leadership, business partners, government authorities, and local communities.
• Ensure high levels of guest satisfaction by monitoring service quality, addressing guest feedback, and implementing continuous service improvement initiatives.
• Ensure compliance with all applicable laws, regulations, health and safety requirements, environmental standards, and company policies across all properties.
• Implement effective risk management, business continuity, and crisis management strategies to protect the business and its stakeholders.
• Prepare and present regular operational, financial, and strategic performance reports to senior leadership, providing recommendations to support business growth and long-term sustainability.
Job details are sourced from the employer's original posting.
Open job postingAbout the company
The First Group Hospitality is a hospitality management company that operates hotels and resorts.