Overview
About The First Group Hospitality:
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com
Job Description
Leadership & Operations
- Provide strategic and operational leadership across all leisure and recreation facilities and activities, which may include fitness, swimming pools, sports, recreational activities, kids’ facilities, and other guest leisure experiences.
- Develop and implement departmental strategies, operating procedures, service standards, and annual business plans.
- Ensure all facilities are maintained and operated to the highest standards of luxury hospitality, cleanliness, presentation, and safety.
- Work closely with Engineering, Housekeeping, Spa & Wellness, Food & Beverage, and other departments to ensure a seamless guest experience.
Guest Experience & Programming
- Develop distinctive and engaging leisure and recreation programs aligned with the property’s positioning and guest profile.
- Continuously evaluate guest preferences, industry trends, and competitor offerings to enhance the leisure experience.
- Maintain a strong presence within the operation, engaging with guests and responding effectively to feedback.
- Drive consistently high levels of guest satisfaction and address service opportunities proactively.
Commercial & Financial Performance
- Prepare and manage the departmental budget, forecasts, operating expenses, and capital requirements.
- Identify opportunities to increase revenue through memberships, personal training, activities, programs, partnerships, and other leisure offerings where applicable.
- Monitor departmental KPIs, productivity, costs, and financial performance.
- Ensure effective utilization of resources while maintaining luxury service standards.
People Leadership
- Recruit, develop, coach, and motivate a high-performing team of leisure and recreation professionals.
- Establish clear performance expectations and ensure team members receive appropriate training and development.
- Foster a positive, professional, and guest-focused working environment.
- Develop succession plans and identify high-potential talent within the department.
Health, Safety & Compliance
- Ensure strict compliance with all health, safety, hygiene, licensing, and regulatory requirements.
- Maintain appropriate emergency response procedures, risk assessments, and safety protocols across all leisure facilities.
- Ensure team members hold valid and appropriate certifications relevant to their responsibilities.
- Oversee the proper maintenance, inspection, and safe operation of recreational and fitness equipment.
Desired Skill & Expertise
- Bachelor’s degree in Hospitality Management, Sports Management, Recreation Management, Physical Education, Business Administration, or a related discipline.
- Minimum 8–10 years of progressive experience in leisure, recreation, fitness, sports, wellness, or related hospitality operations.
- Minimum 3–5 years in a senior leadership or department-head position, ideally within a luxury hotel, resort, premium leisure destination, or high-end hospitality environment.
- Strong experience managing multiple leisure and recreation facilities, activities, and teams.
- Demonstrated experience in budgeting, forecasting, cost management, revenue generation, and departmental performance management.
- Proven ability to develop innovative recreational programs and luxury guest experiences.
- Strong understanding of health and safety requirements, risk management, and emergency procedures within leisure and recreational environments.
- First Aid, CPR, AED, lifeguarding, fitness, or other relevant professional certifications are highly advantageous.
- Experience in resort or destination properties with extensive leisure facilities is an advantage.
- Previous experience within the UAE or GCC luxury hospitality market is advantageous.
