Overview
About The First Group Hospitality:
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market. For more information, visit tfghospitality.com
Job Description
itness & Recreation Operations
- Support the Fitness & Recreation Manager in the day-to-day operation of fitness and recreational facilities.
- Supervise fitness centers, swimming pools, sports and recreation areas, and other leisure facilities as applicable.
- Ensure all facilities, equipment, and activity areas are clean, organized, safe, and maintained to the required luxury hospitality standards.
- Conduct regular operational and safety inspections and coordinate maintenance requirements with relevant departments.
- Assist with the preparation of activity schedules, duty rosters, operational checklists, and departmental procedures.
- Monitor equipment and supplies and ensure appropriate inventory levels are maintained.
Guest Experience & Activities
- Maintain a visible presence within fitness and recreation areas and actively engage with guests.
- Assist in developing and delivering engaging fitness, sports, wellness, and recreational activities suitable for different guest profiles.
- Ensure all activities and fitness programs are conducted professionally, safely, and according to established standards.
- Provide guests with information and recommendations regarding available facilities, activities, and programs.
- Handle guest feedback and concerns professionally and escalate matters when necessary.
- Identify opportunities to personalize and enhance the overall guest experience.
Team Supervision & Development
- Supervise Fitness & Recreation team members during daily operations and ensure consistent service delivery.
- Conduct daily briefings and communicate operational requirements, guest information, and departmental priorities.
- Support the training, coaching, and development of team members.
- Monitor employee performance and provide ongoing guidance and feedback.
- Assist with duty schedules and ensure appropriate staffing levels based on operational requirements.
- Lead the department in the absence of the Fitness & Recreation Manager when required.
Commercial & Administrative Support
- Support departmental initiatives to increase participation and generate revenue through personal training, fitness programs, memberships, recreational activities, events, and other services, where applicable.
- Assist in monitoring departmental expenses, inventory, and resource utilization.
- Maintain accurate operational records, activity reports, attendance records, and other departmental documentation.
- Monitor guest participation and feedback to help evaluate the effectiveness of programs and activities.
Health, Safety & Compliance
- Ensure compliance with all applicable health, safety, hygiene, and operational standards.
- Monitor fitness and recreational activities to ensure appropriate safety procedures are followed.
- Conduct routine inspections of equipment and facilities and report potential hazards or maintenance concerns immediately.
- Support emergency response procedures and ensure team members understand their responsibilities.
- Ensure relevant employee certifications and training requirements are maintained and up to date.
Desired Skill & Expertise
- Diploma or bachelor’s degree in Sports Management, Recreation Management, Physical Education, Fitness, Hospitality Management, or a related field is preferred.
- Minimum 3–5 years of relevant experience in fitness, recreation, sports, leisure, or wellness operations, preferably within a luxury hotel, resort, premium fitness club, or high-end leisure environment.
- At least 1–2 years of supervisory or team-leadership experience within fitness, recreation, or leisure operations.
- Good knowledge of fitness center operations, recreational programming, sports activities, and guest service.
- Experience coordinating fitness classes, recreational activities, events, or guest programs is advantageous.
- Recognized fitness or personal training certification is highly advantageous.
- Valid First Aid, CPR, and AED certification is preferred.
- Lifeguard or water-safety certification is advantageous for operations involving swimming pools or aquatic activities.
- Previous experience within the UAE or GCC luxury hospitality market is an advantage.
- Strong verbal and written communication skills in English; additional languages are advantageous.
