Overview
About The First Group Hospitality
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.
For more information, visit tfghospitality.com
Job Description
The Royal Stables Private Members Club in Abu Dhabi is seeking a Membership Host to create a warm, welcoming, and personalised experience for all members and guests. Responsibilities include, but are not limited to:
- Welcome and warmly greet members, guests, and visitors upon arrival.
- Create a friendly, engaging, and personalised experience for members.
- Maintain a visible and professional presence across the club’s facilities.
- Assist members with enquiries, requests, bookings, reservations, and general information.
- Build positive and lasting relationships with members and guests.
- Provide information about club facilities, services, programmes, events, and experiences.
- Support the smooth arrival and departure experience of members and guests.
- Coordinate with front-of-house, hospitality, equestrian, events, and operations teams.
- Assist with member-only events, activities, social gatherings, and special occasions.
- Anticipate member needs and provide attentive, proactive service.
- Handle feedback, requests, and concerns professionally, escalating issues when required.
- Maintain high standards of presentation, etiquette, cleanliness, and service.
- Support member onboarding and introduce new members to the club’s facilities and benefits.
- Assist with member communications, invitations, event confirmations, and follow-ups.
- Maintain confidentiality when handling member and guest information.
- Ensure all interactions reflect the Royal Stables’ luxury positioning and brand standards.
- Support the accurate recording of member preferences, requests, and service notes.
- Promote a welcoming and inclusive atmosphere within the private members club.
- Assist with daily opening, closing, reception, and club presentation procedures.
- Perform other hospitality, member service, and guest relations duties as required.
Desired Skill & Expertise
- 2+ years of experience in guest relations, hospitality, concierge, front-of-house, private clubs, or a similar role.
- Excellent communication, interpersonal, and customer service skills.
- Warm, confident, personable, and attentive approach.
- Professional appearance, excellent grooming, and polished manner.
- Strong knowledge of luxury hospitality standards and service etiquette.
- Ability to anticipate needs and deliver personalised service.
- Strong organisational and multitasking skills.
- Calm, professional, and solution-focused when handling concerns.
- Experience working with VIP, high-net-worth, or international guests is highly desirable.
- Professional, discreet, and confident in representing a luxury destination.
- Ability to work flexible hours, including evenings, weekends, and holidays.
- Knowledge of the UAE market and local cultural expectations is an advantage.
- Fluency in English is required; Arabic is highly desirable.
