We are seeking a driven and self-starting Customer Experience Specialist who is passionate about exceptional customer service and has proven lease-up experience. The ideal candidate will be enthusiastic about engaging with prospective residents, guiding them through the leasing process, and contributing to the success of a thriving new community. From marketing initiatives and community tours to renewals and move-ins, you will play a key role in shaping the success of a new community while staying sharp on market trends, technology, and best-in-class customer care. If you are detail-oriented, goal-driven, and take pride in showing up on time, prepared, and ready to win the day, this is your opportunity to grow with a company that is passionate about excellence.
Pay: $20 per hour + move-in and renewal bonuses
Location: Stone Mesa Flats - Colorado Springs, CO
Duties and Responsibilities
- Execute marketing, leasing, and renewal strategies to achieve occupancy goals for a new lease-up community.
- Assist with community marketing efforts to build awareness and drive traffic of prospective residents.
- Respond to phone, email, and internet leads, using proven sales techniques to schedule tours and increase conversions.
- Conduct tours, assess prospects' needs, and tailor the leasing approach to close more leases.
- Stay informed on local market trends, rent levels, amenities, and competitors to remain a knowledgeable resource.
- Demonstrate The Garrett Companies' customer-first philosophy in every interaction with residents and prospects.
- Manage all leasing paperwork and data entry through Entrata; maintain complete and compliant resident files.
- Guide new residents through the full leasing and move-in process, including lease execution, rent/deposit collection, and orientation.
- Proactively initiate renewal efforts 120+ days prior to lease expiration, reinforcing the value of staying in the community.
- Promote positive resident relations through responsiveness, professionalism, and a commitment to service.
- Receive and triage maintenance requests, creating work orders and coordinating resolutions.
- Monitor property appearance and safety concerns, reporting issues promptly.
- Participate in required training and development activities, including occasional travel and weekend work.
- Other duties as assigned.
Qualifications and Requirements
- Passionate about creating an unparalleled customer experience and relentless in the development of your customer service skills.
- Extensive customer service and a minimum of 1 year leasing experience with new construction and lease-ups.
- Must be consistently detail oriented.
- Ability to recognize personal shortcomings.
- Excellent written and verbal communication.
- Working knowledge or ability to quickly learn property software (Entrata), Microsoft Office, NALP preferred.
- Arrive to work on time.
- Must pass background check and drug screening.
Pre-Qualifications (these are the most important items)
- Able to work in unison with a team.
- Takes full responsibility for actions and works collaboratively to find solutions.
- Coachable.
- Positive Attitude.
- Ability to listen and understand intents and goals.
- Relentless problem-solving skills.
- Ability to think 2+ steps ahead and anticipate what comes next.
- We are all broom pushers. Must be willing to work and support at all levels.
- We are trend setters and standards breakers. Our intent is to consistently pursue excellence, must think creatively and innovatively.
- Demonstrates alignment with our Core Values: Excellence, Sense of Duty, Accountability, Teamwork, Courage, Honesty & Integrity, The Golden Rule, and Caring for All People.
Physical Demands
- Ability to climb up to four flights of stairs to access apartments.
- Ability to walk several acres to tour community.
- Some lifting; up to 25lbs.
- Ability to sit or stand for long periods at a time.
Initial Training and Orientation
- Garrett Residential Onboarding in Indianapolis.
Ongoing Training
- Membership to professional organizations and continuing education is supported by Garrett Residential and The Garrett Companies.
