CSR-Order Entry Administrator

Overview

Join The Gund Company, where you will find friends who will support and challenge you to crush goals that provide amazing growth opportunities. We are in the business of electrical insulation manufacturing, but we really pride ourselves in just being a group of fun, driven, problem solvers who LOVE what we do!

The Gund Company: Take Care of Each Other, Take Care of the Customer and Take Care of the Business

Job Summary

Execute the Order Fulfillment process to insure the complete satisfaction of the customer’s requirements.

First of three levels of customer service work. Typical questions are focused on order status, product information, account status, pricing, product or service. Receive questions from customers and follow established procedures to provide answers or refer calls to appropriate staff. Follows established procedures and has readily available supervision.

Summary of Essential Job Functions:

• Implement and manage the Order Fulfillment Process with precision and efficiency in an extremely responsive manner for the customer.
• Navigate through ERP-CRM software and database systems to enter, expedite and fulfill customer orders
• Reactively and responsively communicate with customers to serve their needs for quote requests, assisting AM’s and/or CSR Reps with quote prep, order processing, order expediting, providing tracking info, and related requirements.
• Prior to order entry, check the last quote date and/or historical gross profit to confirm acceptable gross margin. Check with Value Stream Manager, Facility Manager, and Market Manager as necessary when in doubt.
• Manage customer inventory requirement through use of Purchase Requisition Process
• Accurately respond to customer inquiries related to order fulfillment in an expeditious and complete manner.
• Communicate with production regarding any potential late shipments and proactively communicate with customers as necessary.
• Assist with RMA’s, NCM’s and DDB Red Cards regarding customer complaints.