Responsible for responding to customer questions utilizing fact finding, information searching & gathering, pricing sheets, product knowledge and to resolve task-related issues.
Must use verification to ensure accuracy of information, data entry skills, routing/complexity issues.
Computer knowledge and accuracy are stressed. Able to recognize insufficient information to ensure resolving meets customer satisfaction.
The Manager will pay attention to detail, overseeing in a managerial position previously held, excellent verbal communication skills, ease with transitioning to one task to another, a background in manufacturing, call center experience is helpful.
A Bachelor's Degree in a related field. Manufacturing experience is helpful not required. A background in logistics or dispatching with a proven record of employment verification will suffice.
Microsoft Office Suite 2016 or recent is also preferred.
All your information will be kept confidential according to EEO guidelines.
Job details are sourced from the employer's original posting.
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