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    The ICE Group

    Software

    Grow into being Director, Customer Success

    Sunnyvale, United StatesOn-SiteFull-time10+ yrs experiencePosted 3w ago
    All The ICE Group jobs

    Job description

    ICE Group Client seeks a topnotch Jr Leader in Customer Success who to be responsible for managing a small team of professionals rolling out ICE Group Client’s innovative energy management service to strategic utility customers worldwide.

    As a key member of the team (Hands On), you will be utilizing your outstanding client engagement, project management and technical skills to deliver a solution that customers love. You and your team will also be responsible for customer retention and identifying additional sales opportunities as you learn more about customer pain points.

    What You’ll Need To Bring:

    • 7 - 10 years of Customer Success experience at a technology company
    • Engineering or Technical degree (preferred), from a Premier University or Institute
    • Track record (3 - 5 yrs) of success delivering complex, cross functional projects with large enterprise customers in a client facing role (Most Crucial Quality)
    • Experience with SaaS products and Agile software development methodologies (Very Important)
    • Detail oriented and comfortable planning, driving and tracking projects
    • Analytical and able to gather and present data driven success metrics
    • Strong interpersonal and communication skills
    • Excellent presentation skills
    • Open and highly collaborative mentality
    • Have lead small Customer Success team (don't have to have been the line manager)

    What You Can Look Forward To:

    • Acquiring a deep understanding of the energy market and how the company can play a disruptive role in creating a more energy efficient future
    • Understanding ICE Group Client products in order to influence customer adoption
    • Leading teams and working jointly with the customer to translate their plans and requirements into a successful rollout
    • Collaborating with Sales to present our solution in a comprehensive and compelling way to win business
    • Presenting regularly to the customer and company stakeholders on the status of customer engagements
    • Growing your management skills to become The Director< Customer Success

    All your information will be kept confidential according to EEO guidelines.

    Job details are sourced from the employer's original posting.

    Open job posting
    TH

    About the company

    The ICE Group

    The ICE Group Client is a leader in management software for mobilizing applications. Their patented application technology works with apps so IT departments only have to manage them once, across any platform (static and mobile), with simplicity and compatibility. Growing like a weed, the ICE Group Client provides their customers with the ability to manage applications on-premises.

    View all The ICE Group jobs
    Industry
    Software
    Open roles
    17

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