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    The Knowledge Hub

    Information Services

    Call Center Agent

    Any, EgyptOn-SiteFull-time1–3 yrs experiencePosted 3w ago
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    Job description

    Responsibilities

    • Deliver high-quality, consistent customer service while taking appropriate corrective actions whenever needed.
    • Serve as the first point of contact for all telephone inquiries, ensuring prompt and professional support.
    • Handle a high volume of inbound and outbound calls efficiently and within agreed service standards.
    • Maintain service quality by adhering to established policies, procedures, and quality guidelines.
    • Represent TKH professionally by following approved call scripts and telephone etiquette standards.
    • Coordinate with the Student Services team to ensure customer inquiries are resolved effectively.
    • Handle customer complaints and challenging situations with professionalism, empathy, and sound judgment.
    • De-escalate difficult calls and provide appropriate solutions to enhance customer satisfaction.

    Qualifications

    • Bachelor's degree in any relevant discipline.
    • 1–3 years of experience in customer service, preferably within the education sector or a similar industry.

    Skills & Competencies

    • Strong customer focus with a passion for delivering an excellent customer experience.
    • Excellent verbal communication and interpersonal skills.
    • Ability to manage stressful situations while maintaining professionalism.
    • Strong time management and organizational skills.
    • Problem-solving and conflict resolution abilities.
    • Ability to work efficiently in a fast-paced environment.
    • Positive attitude, enthusiasm, and commitment to customer satisfaction.

    Job details are sourced from the employer's original posting.

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    About the company

    The Knowledge Hub

    The Knowledge Hub is a platform for sharing and accessing knowledge.

    View all The Knowledge Hub jobs
    Industry
    Information Services
    Open roles
    30

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