- Line of Business: Grocery Retail
- Banner Name: Dillons
- Education Level: No formal education
- Required License and Certification: Valid Driver License
- Hourly or Salaried: Hourly
Plan, organize, train and direct Grocery Clerks; perform production and customer service functions; maximize store sales and profits. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.
Responsibilities
- Organize work, train and schedule associates to consistently provide prompt courteous service.
- Respond appropriately to customer or associate comments, complaints, requests, and questions. Be prompt, tactful, calm, courteous and professional in all interactions.
- Use Computer Assisted Ordering to manage ordering appropriate quantities of merchandise and supplies, and insure proper accounting of product received and balance on hand.
- Perform and direct others in pricing and displaying of merchandise. Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise.
- Engage yourself and counsel associates in effective, productive merchandising techniques, customer services, product presentation and promotional activities.
- Implement company programs and adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.
- Provide input on department budgets, goals and results and maximize department and store sales and profits.
- Communicate and interact with associates and customers to provide a positive impression.
- Maintain equipment and facilities properly and safely in accordance with company policies and procedures.
- Maintain floor, shelf and display areas clean and up to sanitary standards.
- Maintain accurately updated department temperature logs on all shifts and by all clerks.
- Assist on special projects such as periodic inventories, store resets, remodels, and special merchandising promotions.
- Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
- Must be able to perform the essential functions of this position with or without reasonable accommodation.
Qualifications
Minimum
- Willing to weekends and holidays.
- Effective written and verbal communication skills.
- Demonstrate aptitude to manage people and organize workloads.
- Ability to make intelligent decisions quickly.
- Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
- Personal initiative and follow through to completion.
- Ability to work as part of a team in a fast-paced environment.
- Qualified and able to operate power machinery and work with various job tools.
- Understanding key components of department operations.
- Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
- Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.
Desired
- Past work record reflects dependability and integrity.
- Knowledge of applicable laws and regulations related to employment practices, and safety.
- Must be able to work with various cleaning solutions, safely use sharp tools, and operate label guns, balers, and compactors.
